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Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui; Wu, Jyh-jeng; Chen, Ying-hueih; Wang, … - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
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Quality provision in hospital markets with demand inertia : the role of patient expectations
Sá, Luís; Straume, Odd Rune - In: Journal of health economics 80 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10013179157
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The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector : a PLS-SEM approach
Gontur, Silas; Gadi, Paul Dung; Bagobiri, Esther - In: Journal of economics & management 44 (2022) 1, pp. 266-285
Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...
Persistent link: https://www.econbiz.de/10014324956
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Effects of Service Quality on Customer Satisfaction and Customer Loyalty : Example of Marmara University Hospital
Ozturkcan, Selcen; Aydin, Serkan; Ates, Metin; Tansel … - 2009
This study employs six dimensions of service quality scale that is developed by Carman (2000) and Kara et al. (2005) to better understand the factors underlying healthcare customers' perceptions of service quality. These dimensions investigated are namely tangibility, reliability,...
Persistent link: https://www.econbiz.de/10014046762
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Why do previous choices matter for hospital demand? : decomposing switching costs from unobserved preferences
Raval, Devesh; Rosenbaum, Ted - In: The review of economics and statistics 100 (2018) 5, pp. 906-915
Persistent link: https://www.econbiz.de/10011959971
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What Do Longitudinal Data on Millions of Hospital Visits Tell us About The Value of Public Health Insurance as a Safety Net for the Young and Privately Insured?
Kowalski, Amanda E. - 2015
Young people with private health insurance sometimes transition to the public health insurance safety net after they get sick, but popular sources of cross-sectional data obscure how frequently these transitions occur. We use longitudinal data on almost all hospital visits in New York from 1995...
Persistent link: https://www.econbiz.de/10012457779
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Monopsony power and workers' switching costs : evidence from hospitals in China
Luan, Mengna; Tao, Zhigang; Yuan, Hongjie - In: Economics letters 233 (2023), pp. 1-5
Persistent link: https://www.econbiz.de/10014506870
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What Do Longitudinal Data on Millions of Hospital Visits Tell Us About the Value of Public Health Insurance as a Safety Net for the Young and Privately Insured?
Kowalski, Amanda - 2015
Young people with private health insurance sometimes transition to the public health insurance safety net after they get sick, but popular sources of cross-sectional data obscure how frequently these transitions occur. We use longitudinal data on almost all hospital visits in New York from 1995...
Persistent link: https://www.econbiz.de/10013029463