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Does job standardization increase organizational citizenship behavior?
Chen, Li-chan; Niu, Han-jen; Wang, Yau-de; Yang, Chyan; … - In: Public personnel management 38 (2009) 3, pp. 39-49
Persistent link: https://www.econbiz.de/10003891661
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The burden of esthetic labor on front-line employees in hospitality industry
Tsaur, Sheng-hshiung; Tang, Wei-hsin - In: International journal of hospitality management 35 (2013), pp. 19-27
Persistent link: https://www.econbiz.de/10010225941
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Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
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Workplace fun and work engagement in tourism and hospitality : the role of psychological capital
Tsaur, Sheng-Hshiung; Hsu, Fu-Sung; Lin, Hsin - In: International journal of hospitality management 81 (2019), pp. 131-140
Persistent link: https://www.econbiz.de/10012128328
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Service redundancy : scale development and validation
Yen, Chang-Hua; Tsaur, Sheng-Hshiung; Tsai, Cheng-Hsien - In: International journal of hospitality management 110 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014310658