Purpose – This study aims to investigate the impacts of online review and source features upon travelers’ online hotel … to find out the ways of increasing consumers’ booking intentions in the specific hotel contexts. Originality/value – A …

, and it is found out that the e-complaints mainly focus on “food and beverage services”, “room comfort” and “hotel staff …”. The hotel management mainly implemented problem-solving strategies such as “request for future patronage, a recovery plan … abusing expressions in review text, recommending different hotel alternatives, failing to recommend the hotel and expressing …

the Braunschweig-Wolfsburg region, this investigation identifies skill shortage as a critical issue in hotel management … today. The authors indicate that most hotel administrations at present still can compensate staff shortage, whereas … trainees and specific business practices and dominant industry traditions, hotel managers are increasingly likely to face …

. The analysis includes an assessment of the Albergo Diffuso concept with that of a standard hotel to determine if and how … identified the main characteristics of the Albergo Diffuso: it offers similar and unique amenities of a typical hotel brand, it …