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Website adoption and sales performance in Valais' hospitality industry
Scaglione, Miriam; Schegg, Roland; Murphy, Jamie - In: Technovation : the international journal of … 29 (2009) 9, pp. 625-631
Persistent link: https://www.econbiz.de/10003889412
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Website and email adoption by Malaysian hotels
Hashim, Noor Hazarina; Murphy, Jamie; Purchase, Sharon; … - In: International journal of hospitality management 29 (2010) 1, pp. 194-196
Persistent link: https://www.econbiz.de/10003964261
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Bandwagon and leapfrog effects in internet implementation
Noor Hazarina Hashim; Murphy, Jamie; Doina, Olaru; … - In: International journal of hospitality management 37 (2014), pp. 91-98
Persistent link: https://www.econbiz.de/10010354200
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Investigating website performance in Valais' hospitality industry
Scaglione, Miriam; Schegg, Roland; Murphy, Jamie - In: Marketing efficiency in tourism : coping with volatile …, (pp. 131-142). 2006
Persistent link: https://www.econbiz.de/10003396397
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E-mail customer service in the Tunesian hotel industry
Gherissi-Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism review of AIEST 58 (2003) 2, pp. 18-26
Persistent link: https://www.econbiz.de/10001931468
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Investigating emotional commitment towards a region and a hotel brand
Konu, Henna; Murphy, Jamie; Komppula, Raija; Mikkonen, Titta - In: International journal of hospitality management 87 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012241562
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Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
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E‐mail customer service in the Tunisian hotel industry
Gherissi‐Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism Review 58 (2003) 2, pp. 18-26
This research replicates and extends Frey et al. (2003), using a typical e‐mail query to investigate e‐mail customer service by 260 Tunisian hotels. Based on the hotel responses, this study found that guests had one chance in ten of receiving a reply within a day and even less chance that...
Persistent link: https://www.econbiz.de/10015034123
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Evaluation of hotel websites : progress and future developments (invited paper for "luminaries" special issue of International Journal of Hospitality Management)
Law, Chun Hung Roberts - In: International journal of hospitality management 76 (2019) 2, pp. 2-9
Persistent link: https://www.econbiz.de/10011982050
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A novel English/Chinese information retrieval approach in hotel website searching
Li, Kar Wing; Law, Rob - In: Tourism management : research, policies, practice 28 (2007) 3, pp. 777-787
Persistent link: https://www.econbiz.de/10003449985