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Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien; Chen, Mu-Chen - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
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How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien; Hsu, Ya-Ti; Cheng, Yi-Sung; Kuo, Nien-Te - In: Total quality management & business excellence 32 (2021) 12, pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249