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Hotel industry
Customer satisfaction
55
Importance-performance analysis
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Kundenzufriedenheit
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importance-performance analysis
50
Service quality
49
Dienstleistungsqualität
45
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Performance-Messung
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Tourism industry
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Tourismuswirtschaft
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Consumer behaviour
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IPA
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Wayfinding
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service quality
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Albayrak, Tahir
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Brochado, Ana
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Caber, Meltem
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Hitchcock, Michael
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Hu, Feng
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Kim, ChungAh
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Kim, Sang Hyuck
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Lai, Ivan K. W.
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Lee, Keon Hee
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Mahbubar Rahman
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Mohsin, Asad
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Rafikul Islam
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Rodrigues, Helena
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Teichert, Thorsten
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Tourism management : research, policies, practice
2
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
International journal of business and systems research
1
International journal of contemporary hospitality management
1
International journal of hospitality management
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ECONIS (ZBW)
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1
A comparison study of multinational chain hotel employees' perceptions of corporate social responsibility in China and Korea
Kim, ChungAh
;
Kim, Sang Hyuck
;
Lee, Keon Hee
- In:
Emerging markets finance & trade : a journal of the …
51
(
2015
)
2
,
pp. 364-376
Persistent link: https://www.econbiz.de/10011391762
Saved in:
2
Prioritisation of the hotel attributes according to their influence on satisfaction : a comparison of two techniques
Albayrak, Tahir
;
Caber, Meltem
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 43-50
Persistent link: https://www.econbiz.de/10010485579
Saved in:
3
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
4
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
5
Effect of service quality on tourist satisfaction using importance-performance analysis (IPA) : a case of selected hotels in Hawassa City, Ethiopia
Zeberga, Feteh Weldesenbet
;
Zaveri, Bijal
- In:
Manthan : journal of commerce and management
6
(
2019
)
2
,
pp. 37-56
Persistent link: https://www.econbiz.de/10012213155
Saved in:
6
Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
7
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
8
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu
;
Wen, Jun
;
Wang, Liang
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
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