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~subject:"Hotel industry"
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Hotel industry
Service quality
33
Consumer behaviour
32
Dienstleistungsqualität
32
Konsumentenverhalten
32
Beziehungsmarketing
31
Relationship marketing
31
Customer satisfaction
25
Gambling
25
Glücksspiel
25
Kundenzufriedenheit
25
Intelligence
16
Intelligenz
16
Emotion
10
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Casinos
8
Customer engagement
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Customer loyalty
7
Job performance
7
Markenimage
7
Southeast Asia
6
Südostasien
6
Tourism industry
6
Tourismuswirtschaft
6
COVID-19
5
Customer integration
5
Customer service
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Burnout
4
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English
5
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Prentice, Catherine
5
Wang, Xuequn
3
Lopes, Sergio Dominique
2
Dominique-Ferreira, Sergio
1
Ferreira, Andreia
1
Luck, Edwina
1
Mathews, Shane
1
Tam, Lisa
1
Thaichon, Park
1
Tsou, Alice
1
Weeks, Clinton
1
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Journal of hospitality marketing & management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
5
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
3
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
4
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
5
Managing eWOM for hotel performance
Mathews, Shane
;
Prentice, Catherine
;
Tsou, Alice
; …
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10013326459
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