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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun; Hung, Kam - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
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Looking-forward or looking-back : feedback strategies in tier-based hotel loyalty programs
Yu, Irina Y.; Liu, Chunqun; Yang, Morgan X.; Zeng, Kevin J. - In: International journal of hospitality management 102 (2022), pp. 1-6
Persistent link: https://www.econbiz.de/10013185289
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A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun; Hung, Kam - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
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A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun; Hung, Kam - In: Information technology & tourism 22 (2020) 1, pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
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Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun; Hung, Kam; Wang, Dan; Wang, Sha - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 636-661
Persistent link: https://www.econbiz.de/10012256159