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Tipping : the case of hotel turndown service
Shih, I-hsuan; Jai, Tun-Min; Blum, Shane C. - In: International journal of hospitality management 55 (2016), pp. 129-131
Persistent link: https://www.econbiz.de/10011498015
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A comparative study of tourism supply chains with quantity competition
Huang, Yun; Song, Haiyan; Huang, George Q.; Lou, Jiamiao - In: Journal of travel research : a quarterly publication of … 51 (2012) 6, pp. 717-729
Persistent link: https://www.econbiz.de/10009669635
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Wages and tips in restaurants and hotels
O'Connor, Charles M. - In: Monthly labor review : MLR 94 (1971) 7, pp. 47-51
Persistent link: https://www.econbiz.de/10002584668
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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Research note: service quality and market structure in the international tourist hotel industry
Lin, Yu-Chen; Chen, Chiang-ming - In: Tourism economics : the business and finance of tourism … 20 (2014) 3, pp. 647-654
Persistent link: https://www.econbiz.de/10010466737
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Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model
Li, Yi-Min; Yang, Chih-Yun; Kuo, Ya-Hui; Hung, Ruei-Yi - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 111-125
Persistent link: https://www.econbiz.de/10010474496
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The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.; Kristiana, Yustisia; Juliana, J.; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545