//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Hotellerie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Are your satisfied customers l...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Hotellerie
USA
329,457
United States
290,925
Theorie
42,847
Theory
42,301
Relationship marketing
25,951
Beziehungsmarketing
25,276
Schätzung
17,150
Estimation
16,340
Consumer behaviour
16,127
Konsumentenverhalten
15,968
Customer satisfaction
15,268
Deutschland
14,727
Kundenzufriedenheit
13,682
Germany
12,629
Großbritannien
11,521
United Kingdom
9,940
Japan
9,930
EU-Staaten
9,896
EU countries
9,480
Service quality
9,173
Dienstleistungsqualität
8,989
Vereinigte Staaten
8,561
Geldpolitik
8,330
Monetary policy
7,941
Welt
7,838
World
7,621
Vergleich
7,557
Börsenkurs
7,294
Kanada
7,203
Comparison
7,191
Share price
7,162
Wirkungsanalyse
6,753
Canada
6,707
Impact assessment
6,562
Hotel industry
6,455
Konjunktur
6,018
Bank
5,806
Business cycle
5,709
Innovation
5,547
more ...
less ...
Online availability
All
Undetermined
2,528
Free
922
Type of publication
All
Article
5,209
Book / Working Paper
1,113
Journal
44
Type of publication (narrower categories)
All
Article in journal
4,583
Aufsatz in Zeitschrift
4,583
Aufsatz im Buch
607
Book section
607
Graue Literatur
256
Non-commercial literature
256
Working Paper
136
Arbeitspapier
134
Case study
92
Fallstudie
92
Hochschulschrift
77
Thesis
66
Collection of articles of several authors
49
Sammelwerk
49
Conference paper
37
Konferenzbeitrag
37
Lehrbuch
36
Textbook
34
Amtsdruckschrift
33
Government document
33
Bibliografie enthalten
28
Bibliography included
28
Aufsatzsammlung
27
Konferenzschrift
27
Statistik
27
Statistics
23
Market information
21
Marktinformation
21
Interview
14
No longer published / No longer aquired
10
Conference proceedings
9
Guidebook
7
Ratgeber
7
Mehrbändiges Werk
5
Multi-volume publication
5
Country report
4
Handbook
4
Handbuch
4
Länderbericht
4
Business report
3
more ...
less ...
Language
All
English
5,770
German
506
French
35
Spanish
15
Russian
9
Ukrainian
8
Polish
7
Italian
5
Norwegian
4
Croatian
3
Czech
2
Hebrew
2
Dutch
2
Serbian
2
Turkish
2
Bosnian
1
Finnish
1
Korean
1
Romanian
1
Slovak
1
Slovenian
1
Swedish
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
57
Law, Chun Hung Roberts
57
Karatepe, Osman M.
52
Yang, Yang
30
Kim, Woo Gon
27
Okumus, Fevzi
26
Law, Rob
25
Lee, Seoki
25
Schwartz, Zvi
25
Assaf, A. Georges
24
Freyberg, Burkhard von
22
Jang, Soocheong
21
Mattila, Anna S.
21
Frehse, Jörg
20
Claver Cortés, Enrique
19
Hänssler, Karl Heinz
19
Köseoglu, Mehmet Ali
18
O'Neill, John
18
Qu, Hailin
18
Chen, Ming-Hsiang
17
Dev, Chekitan S.
17
Dogru, Tarik
17
Chan, Eric S. W.
16
Chen, Chiang-ming
16
Ivanov, Stanislav Hristov
15
Mody, Makarand Amrish
15
Morosan, Cristian
15
Pereira-Moliner, Jorge
15
Peters, Mike
15
Gardini, Marco A.
14
Gil Saura, Irene
14
Ivanov, Stanislav
14
Marco Lajara, Bartolomé
14
Nicolau, Juan Luis
14
So, Kevin Kam Fung
14
Úbeda García, Mercedes
14
Altinay, Levent
13
DeFranco, Agnes
13
Denizci Guillet, Basak
13
Espino-Rodríguez, Tomás F.
13
more ...
less ...
Institution
All
De Gruyter Oldenbourg
15
National Bureau of Economic Research
12
Books on Demand GmbH <Norderstedt>
7
Matthaes Verlag GmbH
5
Deutscher Hotel- und Gaststättenverband
4
International Labour Office
4
Deutsches Wirtschaftswissenschaftliches Institut für Fremdenverkehr
3
Frankreich / Section des Questions Economiques
3
Israel / hal- Liškā ham-Merkāzît le-Sṭāṭîsṭîqā
3
ATOUT France <Paris>
2
Association of British Chambers of Commerce
2
Center for the Study of Industrial Organisation
2
Devlet İstatistik Enstitüsü
2
Erich-Schmidt-Verlag <Berlin>
2
Forschungskreis Tourismus-Management
2
International Congress Tourism & Hospitality Industry <17, 2004, Opatija>
2
Internationale Arbeitsorganisation
2
Irish Economics Association
2
KOBA UAB <Vilnius>
2
Landesinstitut für Statistik (ASTAT)
2
Philippinen / National Statistics Office
2
Schweiz
2
Schweiz / Bundesamt für Statistik
2
Schweizerische Gesellschaft für Hotelkredit
2
Springer Fachmedien Wiesbaden
2
Sveučilište u Rijeci / Fakultet za Turistički i Hotelski Menadžment
2
Sveučilište u Rijeci / Hotelijerski Fakultet
2
Thüringen / Landesregierung
2
United States / Bureau of the Census
2
Wirtschaftsförderung und Technologietransfer Schleswig-Holstein GmbH
2
AC Nielsen Company Limited
1
ASEAN Leadership Forum <5, 2008, Singapur>
1
Accor <Évry>
1
American Documentation Institute
1
American Entreprise Institute for Public Policy Research
1
Anti-Gold-Law League
1
Arthur D.Little, Inc / Learning Systems
1
Asher Joel Advertising
1
Asian Strategy and Leadership Institute <Petaling Jaya>
1
Australian Academy of Technological Sciences and Engineering
1
more ...
less ...
Published in...
All
International journal of hospitality management
900
International journal of contemporary hospitality management
333
Tourism management : research, policies, practice
268
Journal of hospitality marketing & management
199
Tourism economics : the business and finance of tourism and recreation
165
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
114
Journal of travel and tourism marketing
109
Tourism management perspectives : TMP
98
Journal of revenue and pricing management
71
The service industries journal
69
Journal of hospitality and tourism insights
63
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
61
Tourism and hospitality research : the surrey quarterly review
54
The Cornell hospitality quarterly
47
Tourism analysis : an interdisciplinary tourism & hospitality journal
45
Journal of business research : JBR
44
Hospitality Development : Hotelprojekte erfolgreich planen und umsetzen
36
Tourism and hospitality research : THR
36
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
32
The real estate finance journal
29
The Cornell School of hotel administration handbook of applied hospitality strategy
27
Journal of vacation marketing : an international journal
26
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
26
Service business
26
Cornell hospitality quarterly : CQ
25
Economic research
24
International journal of revenue management : IJRM
23
Tourism review : the official journal of the AIEST
22
Administrative Sciences : open access journal
21
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
21
Enlightening tourism : ET ; a pathmaking journal
20
Journal of retailing and consumer services
20
Hospitality Controlling : erfolgreiche Konzepte für die Hotellerie
19
International journal of leisure and tourism marketing : IJLTM
19
Global business and finance review
17
Journal of vacation marketing
17
Hotel Real Estate Management : Grundlagen, Spezialbereiche, Fallbeispiele
16
Information technology & tourism
15
The international journal of human resource management
14
Amfiteatru economic : an economic and business research periodical
13
more ...
less ...
Source
All
ECONIS (ZBW)
6,349
EconStor
5
OLC EcoSci
5
USB Cologne (EcoSocSci)
3
Other ZBW resources
3
RePEc
1
Showing
1
-
10
of
6,366
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
2
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
3
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
4
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
5
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
6
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
7
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
8
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
9
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
10
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->