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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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Hotel employee work engagement and its consequences
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
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Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
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Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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A percentage-off discount versus free surcharge : the impact of promotion type on hotel consumers' responses
Lim, SangGon; Ok, Chihyung - In: Tourism management : research, policies, practice 91 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013271595
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Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa; Choe, Yeongbae; Ok, Chihyung - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
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The power of design : how does design affect consumers’ online hotel booking?
Baek, Jooa; Ok, Chihyung - In: International journal of hospitality management 65 (2017), pp. 1-10
Persistent link: https://www.econbiz.de/10011738779
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Customers' perceptions of hotel AI-enabled voice assistants : does brand matter?
Cai, Ruiying; Cain, Lisa Nicole; Jeon, Hyeongjin - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2807-2831
Persistent link: https://www.econbiz.de/10013412817
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296