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Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary - 2000
Persistent link: https://www.econbiz.de/10001601679
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Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary - 2000
Persistent link: https://www.econbiz.de/10001601681
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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L. - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary - In: The Oxford handbook of human resource management. 2009
Persistent link: https://www.econbiz.de/10012885625
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Contesting time : international comparisons of employee control of working time
Berg, Peter; Appelbaum, Eileen; Bailey, Tom; Kalleberg, … - In: ILR review : the journal of work and policy 57 (2003/04) 3, pp. 331-349
Persistent link: https://www.econbiz.de/10002016003
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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: Brookings trade forum (2005), pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
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Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L. (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10003279767
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Employment systems in call centres in the United Stats and India
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009
Persistent link: https://www.econbiz.de/10003923645
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An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.; Colvin, Alexander James - In: Academy of Management journal : AMJ 54 (2011) 4, pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
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Global human resource management : bridging strategic and institutional perspectives
Batt, Rosemary L.; Hermans, Michel - In: Research in personnel and human resources management : … 31 (2012), pp. 1-52
Persistent link: https://www.econbiz.de/10009613504