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Quality in a Multinational IT Services Company
Koenigsberger, John G. - In: Training for Quality 2 (1994) 2, pp. 36-40
The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an...
Persistent link: https://www.econbiz.de/10015028404
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BS 5750 – A Logical Step
Conway, Tony - In: The TQM Magazine 6 (1994) 5, pp. 38-40
flexible ways of working. Although it is as yet too early to assess long‐term benefits, looks at some of the early signs that …
Persistent link: https://www.econbiz.de/10015033374
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ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies
Heras, Iñaki; Casadesús, Martí; Dick, Gavin P.M. - In: Managerial Auditing Journal 17 (2002) 1/2, pp. 72-78
wide‐spread belief in the business benefits of ISO 9000 accreditation. However, failure to realise business performance …
Persistent link: https://www.econbiz.de/10014928707
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Leadership performance in Greek enterprises using the EQA framework
Lipovatz, D. - In: The TQM Magazine 10 (1998) 3, pp. 194-203
Leadership effectiveness is considered to be a key factor for the implementation of TQM. Although companies worldwide are increasingly adopting TQM, Greek companies have not taken major steps towards this concept. Research was organised by the Chemical Engineering Department of the NTU Athens in...
Persistent link: https://www.econbiz.de/10015033589
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Multi‐attribute analysis of ISO 9000 registration using AHP
Crowe, Thomas J.; Noble, James S.; Machimada, Jeevan S. - In: International Journal of Quality & Reliability Management 15 (1998) 2, pp. 205-222
dedication and effort. Investment in such a project calls for detailed analysis and justification. This research paper proposes a … multi‐attribute analysis and justification model based on the analytical hierarchy process (AHP) for implementing the ISO …
Persistent link: https://www.econbiz.de/10014801211
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Factors influencing firm propensity for ISO 9001 withdrawal : evidence on decertification tendency and antecedents
Ferreira, Luís M. F. R.; Cândido, Carlos J. F. - In: International journal of production economics 233 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495608
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Determinants of expected performance after ISO 9001 certification withdrawal
Cândido, Carlos J. F.; Ferreira, Luís M. F. R. - In: Total quality management & business excellence 33 (2022) 15, pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
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ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received
Jones, Robert; Arndt, Guenter; Kustin, Richard - In: International Journal of Quality & Reliability Management 14 (1997) 7, pp. 650-660
between a company’s initial motivation for seeking certification (QCert) and its perception of the benefits it has received …; and, second, the impact of time on perceptions of benefits received. Companies which sought QCert because of an externally …. Additionally, no evidence was found that longer‐certified companies experience more benefits than recently‐certified companies …
Persistent link: https://www.econbiz.de/10014801135
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ISO 9000: marketing motivations and benefits
Buttle, Francis - In: International Journal of Quality & Reliability Management 14 (1997) 9, pp. 936-947
considerations which motivate companies to seek certification and the marketing benefits which accrue from certification. Mail … secondary in seeking registration, and outcomes related to profitability and process improvement were more highly valued than … marketing benefits.  …
Persistent link: https://www.econbiz.de/10014801158
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The development of ISO 9000 certification and the future of quality management
Lee, Tat Y. - In: International Journal of Quality & Reliability Management 15 (1998) 2, pp. 162-177
certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with …
Persistent link: https://www.econbiz.de/10014801196