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Understanding the accessibility of retail mobile banking during the COVID-19 pandemic

Naeem, Muhammad; Ozuem, Wilson; Ward, Philippa - In: International journal of retail and distribution management 50 (2022) 7, pp. 860-879

Persistent link: https://www.econbiz.de/10013398134

The impacts of e-service quality on customer behaviour in multi-channel e-services

Sousa, Rui; Voss, Christopher A. - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 789-806

Persistent link: https://www.econbiz.de/10009625469

ICTs in the banking sector in the times of the COVID-19 pandemic : the customer’s perspective

Piotrowski, Dariusz - In: Ekonomia i prawo 21 (2022) 3, pp. 603-622

Persistent link: https://www.econbiz.de/10013474038

Adoption of FinTech services amidst COVID-19 pandemic : empirical evidence from Assam

Das, Ankita; Das, Debabrata - In: Managerial finance 49 (2023) 6, pp. 1075-1093

Persistent link: https://www.econbiz.de/10014311535

Impact of COVID-19 on Customer Behaviour in Retail Banking in Dakshina Kannada and Chickmagalore District

Kamath, Rachana; P, Gururaj; Kulal, Abhinandan - 2021

Banking system are plays vital role in all fields including customers life styles, in addition to this, the COVID pandemic changed the behaviour of customers toward the banking sectors. In this light, it is necessary to understand impact of pandemic towards customers. The study aims at analysing...

Persistent link: https://www.econbiz.de/10013234276

The effect of COVID-19 on consumers' channel shopping behaviors : a segmentation study

Ngoh, Cheryl-lyn; Groening, Christopher - In: Journal of retailing and consumer services 68 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013366368

Exploring channel switching in the aftermath of the Covid-19 pandemic : are shoppers all driven by the same motivations?

De Canio, Francesca; Fuentes-Blasco, Maria; Martinelli, … - In: International journal of retail and distribution management 51 (2023) 12, pp. 1656-1676