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Service quality in public serv...
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India
Messung
22,413
Measurement
22,198
Service quality
21,446
Dienstleistungsqualität
20,695
Public sector
9,653
Öffentlicher Sektor
9,518
Theorie
8,329
Theory
8,158
Customer satisfaction
6,664
Kundenzufriedenheit
6,460
Consumer behaviour
5,685
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5,529
Relationship marketing
4,291
Beziehungsmarketing
4,269
USA
3,995
United States
3,813
Market segmentation
3,574
Marktsegmentierung
3,245
Armut
3,100
Poverty
3,040
Deutschland
2,755
Qualitätsmanagement
2,736
Quality management
2,674
Wirtschaftsprüfung
2,607
Financial audit
2,598
Germany
2,496
Welt
2,355
World
2,305
Schätzung
2,080
Estimation
2,005
Krankenhaus
1,902
Hospital
1,885
Risiko
1,702
Health care
1,684
Risk
1,656
Gesundheitsversorgung
1,647
Großbritannien
1,499
United Kingdom
1,489
Indien
1,468
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Alkire, Sabina
11
Das, Jishnu
11
Muralidharan, Karthik
11
Seth, Suman
11
Gera, Rajat
10
Mahapatra, Siba Sankar
10
Bloom, Nicholas
9
Satapathy, Suchismita
9
Almås, Ingvild
8
Chawla, Deepak
8
Kjelsrud, Anders
8
Lemos, Renata
8
Sadun, Raffaella
8
Sreekumar
8
Van Reenen, John
8
Gaiha, Raghav
7
Holla, Alaka
7
Klasen, Stephan
7
Mohpal, Aakash
7
Chahal, Hardeep
6
Dubey, Amaresh
6
Gadenne, Lucie
6
Mishra, Pravudatta
6
Nandi, Tushar K.
6
Patel, S. K.
6
Prakash, Nishith
6
Rathelot, Roland
6
Adil, Mohd
5
Basu, Rana
5
Bhola, Prabha
5
Bils, Mark
5
Choudhury, Koushiki
5
Ebert, Cara
5
Goyal, D. P.
5
Gupta, Ajay
5
Hanna, Rema
5
Jaiswal, Deepak
5
Kant, Rishi
5
Khan, Mohammed Naved
5
Khare, Arpita
5
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OECD
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eSocialSciences
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International Labour Organization (ILO), United Nations
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Woodrow Wilson School of Public and International Affairs / Research Program in Development Studies
3
Documentation Centre for Corporate & Business Policy Research <Delhi>
2
Standing Conference of Public Enterprises
2
AITUC
1
All-India Trade Union Congress
1
Asian Development Bank
1
Asian Institute of Transport Development <Delhi>
1
Australian Agricultural and Resource Economics Society - AARES
1
Centre for Development Studies (CDS)
1
Centre for Industrial and Economic Research <Delhi>
1
Economic and Political Weekly Research Foundation
1
Economic and Scientific Research Foundation
1
Government of India Ministry of Women and Child Development
1
India / Bureau of Public Enterprises
1
Indian Tax Institute <Delhi> / Research Wing
1
Institute for International Economic Policy (IIEP), Elliott School of International Affairs
1
Institute for the Study of Labor (IZA)
1
International Growth Centre <London>
1
Internationale Arbeitsorganisation / Asian Regional Team for Employment Promotion
1
Maniben Kara Institute <Bombay>
1
Massachusetts Institute of Technology / Department of Economics
1
Ministry of Information and Broadcasting, Government of India
1
National Institute of Rural Development
1
National Research Development Corporation of India
1
Seminar on the Parliamentary Committee on Public Undertakings
1
Society for the Study of Economic Inequality
1
Vereinte Nationen / Research Institute for Social Development
1
Workshop on Data Base for Rural Poverty Indicators <1996, Hyderabad>
1
World Bank
1
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International journal of Indian culture and business management
25
Global business review
22
International journal of services and operations management
22
International journal of business excellence
15
International journal of business information systems : IJBIS
13
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
13
Benchmarking : an international journal ; BIJ
10
Discussion paper series / IZA
10
Finance India : the quarterly journal of Indian Institute of Finance
10
International journal of business excellence : IJBEX
10
International journal of quality & reliability management
10
Paradigm : the journal of Institute of Management Technology
10
Services marketing quarterly
10
The international journal of bank marketing : IJBM
10
Working paper / National Bureau of Economic Research, Inc.
10
International journal of services and operations management : IJSOM
9
NBER Working Paper
9
NBER working paper series
9
The TQM journal : the international review of organizational improvement
9
Indian journal of human development
8
International journal of business innovation and research
8
International journal of public sector performance management : IJPSPM
8
The Indian economic journal
8
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
8
Vision : the journal of business perspective
8
Global journal of business management : GJBM
7
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
7
International journal of productivity and quality management : IJPQM
7
Journal of Indian business research
7
Journal of development economics
7
South Asian journal of management : SAJM
7
Working paper
7
GITAM journal of management : a quarterly publication of GITAM Institute of Management
6
IZA Discussion Paper
6
International journal of Indian culture and business management : IJICBM
6
International journal of business and globalisation : IJBG
6
International journal of financial services management : IJFSM
6
International journal of services, economics and management
6
Policy research working paper : WPS
6
The IUP journal of bank management : IJBM
6
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ECONIS (ZBW)
1,443
RePEc
31
Other ZBW resources
26
EconStor
3
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1
Measuring total reward satisfaction : scale development and empirical validation for public sector employees in India
Hareendrakumar VR
;
Subramoniam, Suresh
;
Bijulal D
- In:
Metamorphosis : a journal of management research
20
(
2021
)
2
,
pp. 77-89
Persistent link: https://www.econbiz.de/10013384388
Saved in:
2
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
3
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
4
Relationship between leadership capability and knowledge management : a
measurement
approach
Suri Babu, G.
;
Mohana Rao, T.
;
Ahmed, Salma
;
Gupta, K. S.
- In:
Journal of information & knowledge management : JIKM
7
(
2008
)
2
,
pp. 83-92
Persistent link: https://www.econbiz.de/10003766495
Saved in:
5
Improving customer experience in tourism : a framework for stakeholder collaboration
Gopalan, Ram
;
Narayan, Bindu
- In:
Socio-economic planning sciences : the international …
44
(
2010
)
2
,
pp. 100-112
Persistent link: https://www.econbiz.de/10003960997
Saved in:
6
An integrated approach for performance enhancement in automobile repair shops
Parameshwaran, R.
;
Srinivasan, P. S. S.
;
Punniyamoorthy, M.
- In:
International journal of business excellence
3
(
2010
)
1
,
pp. 77-104
Persistent link: https://www.econbiz.de/10009575534
Saved in:
7
Development of an instrument for measuring service quality of medical tourism in India
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
International journal of Indian culture and business …
4
(
2011
)
6
,
pp. 589-608
Persistent link: https://www.econbiz.de/10009377767
Saved in:
8
Measuring retail service quality : validation of the instrument in the Indian context
Sigh, Bulbul
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010514880
Saved in:
9
Conceptualization and
measurement
of service quality dimensions in business markets : a case of Indian IT industry
Raychaudhuri, P. S.
;
Farooqi, Rehela
- In:
The IUP journal of management research : IJMR
12
(
2013
)
1
,
pp. 33-61
Persistent link: https://www.econbiz.de/10009714559
Saved in:
10
Service quality
measurement
of the public distribution system in the food grains supply chain
Paulrajan, Rajkumar
- In:
International journal of business performance and …
5
(
2013
)
2
,
pp. 131-147
Persistent link: https://www.econbiz.de/10010125961
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