Service quality in public services as a segmentation variable
Year of publication: |
2007
|
---|---|
Authors: | Sánchez-Pérez, Manuel ; Sánchez-Fernández, Raquel ; Marín-Carrillo, Gema M. ; Gázquez-Abad, Juan C. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 3/4, p. 355-369
|
Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Marktsegmentierung | Market segmentation | Öffentlicher Sektor | Public sector |
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