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A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi; Bhatt, Kedar - In: International journal of business information systems : … 38 (2021) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
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The behavioural consequences of perceived service quality : a study of the Indian telecommunication industry
Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372
The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications is opening up the doors for many telecom players from Europe, Asia and other parts of the world, resulting in increased competition and tariff reductions. In the present...
Persistent link: https://www.econbiz.de/10012496730
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Development and validation of service quality scale for Indian telecom sector
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of services and operations … 37 (2020) 4, pp. 477-508
Persistent link: https://www.econbiz.de/10012522182
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Determinants of customer satisfaction in the Indian telecommunication industry : study in West Bengal and Assam Region in India
Roy, Nirmal Chandra - In: International journal of Indian culture and business … 27 (2022) 4, pp. 534-548
Persistent link: https://www.econbiz.de/10014316401
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Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish; Sharma, Atul - In: Services marketing quarterly 30 (2009) 4, pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
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The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj; George, Babu P.; Sarkar, Sudipta Kiran - In: Services marketing quarterly 31 (2010) 2, pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
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Service quality perceptions of customers about mobile telecommunication services : a case of India
Gautam, Vikas - In: Journal of global marketing 28 (2015) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10010520771
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Evaluation of comparative performance of telecom service providers in India using TOPSIS and AHP
Kumar, Sanjay; Kumar, Y. V. Satya - In: International journal of business excellence 6 (2013) 2, pp. 192-213
Persistent link: https://www.econbiz.de/10009756495
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Service recovery and consumer satisfaction in Indian telecom industry : findings from a study using discriminant analysis
Kansal, Purva - In: South Asian journal of management : SAJM 20 (2013) 4, pp. 120-143
Persistent link: https://www.econbiz.de/10010241928