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Service quality insights from the multiplex : investigation of factors that improve the service quality of multiplex

Sheena K - In: GITAM journal of management : a quarterly publication … 16 (2018) 4, pp. 14-28

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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

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Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

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A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context

Basu, Rana; Bhola, Prabha - In: Journal of information & knowledge management : JIKM 13 (2014) 4, pp. 1-14

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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

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Analysis of a theoretical KMS model implementation in the Indian IT sector using PLS-SEM

Kundapur, Poornima Panduranga; Rodrigues, Lewlyn L. R. - In: Journal of information & knowledge management : JIKM 16 (2017) 1, pp. 1-24

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Citizen centric assessment framework for e-governance services quality

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Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics

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Contact centre service excellence : a proposed conceptual framework

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