Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent business & management 7 (2020) 1, pp. 1-25
This article designed a service model in logistics services for document and package delivery through the exploration … purposive sampling with a total of 100 respondents in logistics services: package delivery services, package tracking services … analyze the relationship between Kansei and the logistics service elements. The results indicate that Kansei’s words affect …