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Industrie
Innovation
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23
Service quality
23
Qualitätsmanagement
21
Services
20
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Dienstleistungssektor
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Customer integration
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Customer satisfaction
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Manufacturing industries
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Kundenzufriedenheit
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Leistungsbündel
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Produktentwicklung
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Consumer behaviour
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Gesundheitsversorgung
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Witell, Lars
5
Gebauer, Heiko
2
Gustafsson, Anders
2
Cronemyr, Peter
1
Drotz, Erik
1
Edvardsson, Bo
1
Elg, Mattias
1
Johansson, A. Elisabeth
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Langstrand, Jostein
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Löfgren, Martin
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Poksinska, Bozena
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Journal of business research : JBR
2
Journal of organizational change management
1
Journal of service management
1
Journal of service research : JSR
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The daily work of Lean leaders : lessons from manufacturing and healthcare
Poksinska, Bozena
;
Swartling, Dag
;
Drotz, Erik
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 886-898
Persistent link: https://www.econbiz.de/10009783364
Saved in:
2
Non-human resistance in changes towards lean
Langstrand, Jostein
;
Elg, Mattias
- In:
Journal of organizational change management
25
(
2012
)
6
,
pp. 853-866
Persistent link: https://www.econbiz.de/10009673267
Saved in:
3
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
4
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
5
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
6
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
7
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
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