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Digital technologies and productivity : a firm-level investigation
Nucci, Francesco; Puccioni, Chiara; Ricchi, Ottavio - In: Economic modelling 128 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014464411
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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...
Persistent link: https://www.econbiz.de/10014583364
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The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531
This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
Persistent link: https://www.econbiz.de/10013259223
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The digitization of quality control operations with cloud platform computing technologies
Židek, Kamil; Modrak, Vladimir; Pitel, Ján; … - In: Industry 4.0 for SMEs : challenges, opportunities and …, (pp. 305-334). 2020
Persistent link: https://www.econbiz.de/10012160676
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E-government quality from the citizen's perspective : the role of perceived factors, demographic variables and the digital divide
Patergiannaki, Zoi; Pollalis, Yannis A. - In: International journal of public sector management 37 (2024) 2, pp. 232-254
Persistent link: https://www.econbiz.de/10014513947
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Quality improvement : understanding the adoption and diffusion of digital technologies related to surgical performance
Apell, Petra; Hidefjäll, Patrik - In: International journal of quality & reliability management 39 (2022) 6, pp. 1506-1529
Persistent link: https://www.econbiz.de/10013397833
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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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Road freight quality management in industry 4.0 : international experience and perspectives in Kazakhstan
Dirsehan, Taşkın - In: Economies : open access journal 12 (2024) 8, pp. 1-13
This article explores the evolution of road freight transport in the context of Industry 4.0, focusing on management practices and technological advancements in transport and logistics companies' management information systems. By analyzing the latest international practices in road freight...
Persistent link: https://www.econbiz.de/10015071039
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Digitalisation and the performance of micro and small enterprises in Yogyakarta, Indonesia
Falentina, Anna T.; Resosudarmo, Budy P.; Darmawan, Danang - In: Bulletin of Indonesian economic studies 57 (2021) 3, pp. 343-369
Persistent link: https://www.econbiz.de/10012804071