Over the last years, there has been a significant increase in the attention paid to the activities of knowledge-intensive business services (KIBS). KIBS produce and duffus knowledge, which is crucial for innovation processes. The paper gives an overview of the role and function of KIBS in...

Stand der Forschung zu Kundenbegeisterung im Dienstleistungskontext -- Konzeptualisierung und Operationalisierung eines Messmodells für begeisternde Serviceinnovationen -- Entwicklung des Wirkungsmodells für begeisternde Serviceinnovationen -- Empirische Analyse des Mess- und Wirkungsmodells.

Observing regions, for instance in Europe, one may easily notice inequalities in the resources they devote to innovation activities and in the results they reach in terms of economic success. In this respect, it may be assumed at first glance that a hierarchy of regional environment could be...