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~subject:"Innovation"
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Innovation
Quality management
22
Dienstleistungsqualität
21
Service quality
21
Services
19
Dienstleistungssektor
18
Qualitätsmanagement
18
Service industry
18
Dienstleistung
17
Service innovation
17
Sweden
16
Customer satisfaction
15
Beziehungsmarketing
14
Customer integration
14
Innovation management
14
Innovationsmanagement
14
Kundenintegration
14
Relationship marketing
14
Schweden
14
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
New service development
9
Bundling strategy
8
Consumer behaviour
8
Leistungsbündel
8
Manufacturing industries
8
New product development
8
Product quality
8
Produktqualität
8
Health care
7
Konsumentenverhalten
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
Retail trade
5
Unternehmensdienstleistung
5
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Undetermined
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Article
25
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1
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17
Aufsatz in Zeitschrift
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5
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5
research-article
2
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1
Sammelwerk
1
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English
25
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1
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Witell, Lars
26
Gustafsson, Anders
11
Kristensson, Per
8
Edvardsson, Bo
7
Snyder, Hannah
4
Gebauer, Heiko
3
Fombelle, Paul
2
Gremyr, Ida
2
Jaakkola, Elina
2
Löfberg, Nina
2
Meiren, Thomas
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arzt, Alexander
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Carlborg, Per
1
Colurcio, Maria
1
D. Johnson, Michael
1
Dahlgaard-Park, Su Mi
1
Elg, Mattias
1
Engström, Jon
1
Fundin, Anders
1
Hammedi, Wafa
1
Johansson, A. Elisabeth
1
Johnson, Michael D.
1
Jonas, Julia M.
1
Kohtamäki, Marko
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Lamprecht, Claudio
1
Lervik-Olsen, Line
1
Löfgren, Martin
1
Magnusson, Peter
1
McColl-Kennedy, Janet R.
1
Parida, Vinit
1
Patricio, Lia
1
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Journal of business research : JBR
5
Journal of service management
3
The journal of services marketing
2
Debating innovation : perspectives and paradoxes of an idealized concept
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of Service Management
1
Journal of retailing and consumer services
1
Journal of service research
1
Managing service quality : MSQ ; an international journal
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
23
Other ZBW resources
2
RePEc
1
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1
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
2
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
3
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
4
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
8
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
9
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
10
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
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