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Developing a strategic abstraction tool for service innovation

Mattsson, Jan - In: Journal of strategic marketing 18 (2010) 2, pp. 133-144

Persistent link: https://www.econbiz.de/10003978351

Customer Relationship Management (CRM) as innovation : taking care of the right customers

Mattsson, Jan - In: Innovation and the creative process : towards …, (pp. 48-56). 2008

Persistent link: https://www.econbiz.de/10003596259

An integrative model of care ethics in public innovation

Fuglsang, Lars; Mattsson, Jan - In: The service industries journal 29 (2009) 1/2, pp. 21-34

Persistent link: https://www.econbiz.de/10003849563

Initiating service encounter-based innovation by word-of-business

Mattsson, Jan - In: The journal of business & industrial marketing 30 (2015) 7, pp. 880-888

Persistent link: https://www.econbiz.de/10011422477

Making sense of innovation : a future perfect approach

Fuglsang, Lars; Mattsson, Jan - In: Journal of management & organization : journal of … 17 (2011) 4, pp. 448-458

Persistent link: https://www.econbiz.de/10009298205

Speeding up innovation : building network structures for parallel innovation

Sørensen, Flemming; Mattsson, Jan - In: International journal of innovation management 20 (2016) 2, pp. 1650024-1-30

Persistent link: https://www.econbiz.de/10011498694

Organisational conditions for service encounter-based innovation

Sørensen, Flemming; Sundbo, Jon; Mattsson, Jan - In: Research policy : policy, management and economic … 42 (2013) 8, pp. 1446-1456

Persistent link: https://www.econbiz.de/10010128855

Experimental methods in innovation research

Sørensen, Flemming; Mattsson, Jan; Sundbo, Jon - In: Research policy : policy, management and economic … 39 (2010) 3, pp. 313-322

Persistent link: https://www.econbiz.de/10003967858

Initiating service encounter-based innovation by word-of-business

Mattsson, Jan - In: Journal of Business & Industrial Marketing 30 (2015) 7, pp. 880-888

Purpose – This paper aims to set up a natural experiment as action research and to develop a framework of cognitive distance of informants to improve the initiation of service encounter-based innovation. Design/methodology/approach – Natural experiment as action research in one Scandinavian...

Persistent link: https://www.econbiz.de/10014843997