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Breaking away from servitization paradox to improve manufacturing enterprises' service innovation performance : the roles of market orientation and service supply chain dynamic cap...
Lyu, Tu; Lyu, Xiaorui; Chen, Hao; Zhao, Qiu - In: Journal of organizational change management 36 (2023) 6, pp. 848-874
Persistent link: https://www.econbiz.de/10014474595
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Marketing and technological absorptive capacities : environmental antecedents and performance outcomes in high-tech firms
Shoham, Aviv; Asseraf, Yoel; Lev, Sara; Fiegenbaum, Avshalom - In: Journal of business-to-business marketing 24 (2017) 3, pp. 165-182
Persistent link: https://www.econbiz.de/10011763044
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B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?
Paguio, Rafael - 2012
ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...
Persistent link: https://www.econbiz.de/10013114528
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Integrating social media and traditional modes of customer interaction for new B2B service development
Alam, Ian - In: Journal of business-to-business marketing 28 (2021) 4, pp. 321-345
Persistent link: https://www.econbiz.de/10012802195
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Determinants of services co-creation with business customers
Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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The B2B relationship in industrial companies from the position of hidden champions : knowledge-intensive services for small business
Basañez-Zulueta, Aimar; Barrutia-Güenaga, Jon; … - In: International journal of business environment : IJBE 15 (2024) 3/4, pp. 384-407
Persistent link: https://www.econbiz.de/10015061021
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Dienstleistungsmanagement in der Investitionsgüterindustrie : Services erfolgreich entwickeln, steuern und vertreiben
Gleich, Ronald (contributor) - 2008
Persistent link: https://www.econbiz.de/10003744434
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Product-service system and firm performance : the mediating role of product and process technological innovation
Hong, Yong-Pyo; Kim, Youngjun; Cin, Beon Cheol - In: Emerging markets finance & trade : a journal of the … 51 (2015) 5, pp. 975-984
Persistent link: https://www.econbiz.de/10011561155
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Conceptualizing a framework for customer integration during new product development of chemical companies
Elvers, David; Song, Chie Hoon - In: The journal of business & industrial marketing 31 (2016) 4, pp. 488-497
Persistent link: https://www.econbiz.de/10011496547
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Servitization : disentangling the impact of service business model innovation on manufacturing firm performance
Visnjic Kastalli, Ivanka; Van Looy, Baart - 2014
Persistent link: https://www.econbiz.de/10010357824