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Consumer acceptance of self-service technologies : an ability–willingness model
Wang, Cheng - In: International journal of market research : JMRS ; the … 59 (2017) 6, pp. 787-802
Persistent link: https://www.econbiz.de/10011840475
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Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
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Technology readiness : a meta-analysis of conceptualizations of the construct and its impact on technology usage
Blut, Markus; Wang, Cheng - In: Journal of the Academy of Marketing Science 48 (2020) 4, pp. 649-669
Persistent link: https://www.econbiz.de/10012293323
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Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus; Wang, Cheng; Schoefer, Klaus - In: Journal of service research : JSR 19 (2016) 4, pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
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Modelling the habit of self-service technology usage
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Australian journal of management 42 (2017) 3, pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
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Testing the performance of online recommendation agents : a meta-analysis
Blut, Markus; Ghiassaleh, Arezou; Wang, Cheng - In: Journal of retailing 99 (2023) 3, pp. 440-459
Persistent link: https://www.econbiz.de/10014461662