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orientation on marketing performance through a strategic bridge variable, service innovation capability, and consumer … value innovation for attracting customers and as a stepping-stone for enhancing marketing performance. Data were collected … enhancing marketing performance through customer orientation and the capability for service value-creating. …
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the current state of interaction research with special focus on service marketing and service purchasing processes. A … identified three different approaches of successful interactions between service providers and potential buyers during marketing … market ; service marketing ; service purchasing …
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Definition zentraler Begriffe -- Theorien und Konzepte -- Bezugsrahmen für die empirische Untersuchung -- Durchführung der empirischen Untersuchung -- Ergebnisse der empirischen Untersuchung -- Schlussbetrachtung.
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