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Dimensionality and consequences of service innovation : an empirical study of hospitality industry

Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17

innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on … multidimensionality of service innovation in the hospitality industry. Perceptions of 400 hotel managers were used to explore the … accomplishes an excellent fit for data. Empirical results suggest that service innovation has an influential impact on market …

Persistent link: https://www.econbiz.de/10012659526

Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda

So, Kevin Kam Fung; Kim, Hyunsu; He, Yueying; Li, Xiang - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 143-160

Persistent link: https://www.econbiz.de/10014253053

Enabling service innovation and firm performance : the role of co-creation and technological innovation in the hospitality industry

Bhat, Dada Ab Rouf; Sharma, Vivek - In: Technology analysis & strategic management 34 (2022) 7, pp. 774-786

Persistent link: https://www.econbiz.de/10013412580

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

Co-Creation and Service Innovation As Performance Indicators In The Hospitality Industry

Sharma, Vivek; Bhat, Dada Ab Rouf - 2022

This study aims at assessing the impact of co-creation on service innovation and also explores the dimensions of … service innovation in the hotel industry as a performance indicator. The study was carried out through self … revealed an imperative knowledge about co-creation and service innovation by determining its impact on hotel's overall …

Persistent link: https://www.econbiz.de/10014078625

A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas

Park, Hyekyung; Lee, Minwoo; Back, Ki-Joon - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4502-4534

Persistent link: https://www.econbiz.de/10014430131

Stakeholder integration in service innovation : an exploratory case study in the healthcare industry

Jonas, Julia M.; Roth, Angela - In: International journal of technology management : IJTM 73 (2017) 1/3, pp. 91-113

Persistent link: https://www.econbiz.de/10011691003

Steering manufacturing firms towards service business model innovation : embracing indicators that reflect market performance

Visnjic Kastalli, Ivanka; Van Looy, Baart; Neely, Andy D. - 2014

Persistent link: https://www.econbiz.de/10010357827

Unfolding the simple heuristics of smart solution development

Huikkola, Tuomas; Kohtamäki, Marko; Rabetino, Rodrigo; … - In: Journal of service management 33 (2022) 1, pp. 121-142

Persistent link: https://www.econbiz.de/10012797615

Organising development processes : the case of product-service systems

Aas, Tor Helge; Breunig, Karl Joachim; Hellström, Magnus; … - In: International journal of innovation management : IJIM 27 (2023) 6, pp. 1-30

Persistent link: https://www.econbiz.de/10014500884

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