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B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?

Paguio, Rafael - 2012

ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...

Persistent link: https://www.econbiz.de/10013114528

New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

Persistent link: https://www.econbiz.de/10012105180

What can satisfy customers in servitization? : service or goods innovation

Xiao, Xiaohong; Zhou, Chengxu; Mao, Hongyi - In: The journal of business & industrial marketing 38 (2023) 10, pp. 2030-2046

Persistent link: https://www.econbiz.de/10014471880

Wettbewerbsfaktor Kreativität : Strategien, Konzepte und Werkzeuge zur Steigerung der Dienstleistungsperformance

Bullinger, Hans-Jörg (ed.); Hermann, Sibylle (ed.) - 2000 - 1. Aufl., Nachdr.

Persistent link: https://www.econbiz.de/10014274232

After-sales services : technology management and beyound

Taifi, Nouha - In: Journal of information & knowledge management : JIKM 13 (2014) 1, pp. 1-9

Persistent link: https://www.econbiz.de/10010362578

The influence of "outsiders" on innovative behavior by medium-sized firms

Kleijn, Els; Masurel, Enno; Monfort, Kees van - In: International review of entrepreneurship : IRE 9 (2011) 2, pp. 113-130

Persistent link: https://www.econbiz.de/10009552715

New service development maturity model

Jin, Dayu; Chai, Kah Hin; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 24 (2014) 1, pp. 86-116

Persistent link: https://www.econbiz.de/10010252057

Hebeleffekte in der Wissensgenerierung : die Rolle von technischen Dienstleistern als externe Wissensquelle

Gassmann, Oliver; Hipp, Christiane - In: Personalmanagement 2001, (pp. 141-159). 2001

Persistent link: https://www.econbiz.de/10001577681

Marketing-Erfolgsfaktoren für F&E-Dienstleister : Ergebnisse einer empirischen Analyse

Rüdiger, Mathias - In: Marketing : ZFP ; journal of research and management 24 (2002) 1, pp. 27-48

Persistent link: https://www.econbiz.de/10001655221

Mapping new service development : a review and synthesis of literature

Kitsios, Fotis; Kamariotou, Maria - In: The service industries journal 40 (2020) 9/10, pp. 682-704

Persistent link: https://www.econbiz.de/10012260326

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