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A social media analysis of the contribution of destinations to client satisfaction with hotels

Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47

Persistent link: https://www.econbiz.de/10010225933

To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media

Fan, Ying; Niu, Run Hong - In: International journal of operations & production … 36 (2016) 9, pp. 1014-1036

Persistent link: https://www.econbiz.de/10011566440

Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels

Tian, Jenny; Wang, Sophia - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 211-245

Persistent link: https://www.econbiz.de/10011645609

Correlation between attributes concerning social media marketing and private healthcare sector

Sharma, Vaishali; Gupta, Mahima - In: Manthan : journal of commerce and management 6 (2019) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10012139469

E-loyalty driven by website quality : the case of destination marketing organization websites

Tsai, Shu-pei - In: Journal of organizational computing and electronic commerce 27 (2017) 3, pp. 262-279

Persistent link: https://www.econbiz.de/10011735293

Digital customer experience : an emerging theme in customer service excellence

Grønholdt, Lars - In: Key challenges and opportunities for quality, …, (pp. 143-152). 2021

Persistent link: https://www.econbiz.de/10012506167

Building e-loyalty towards online food delivery apps : a serial-mediation model

Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161

This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction of customers. The serial mediation approach was...

Persistent link: https://www.econbiz.de/10014321323

The impact and success of health-care-related social media usage- pre- and post-COVID analysis

Srivastava, Mallika; Raina, Madhur - In: International journal of pharmaceutical and healthcare … 16 (2022) 4, pp. 624-644

Persistent link: https://www.econbiz.de/10014336857

Quality evaluation of group-buy websites

Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10011529129

Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia

Khan, Humera; Dominic, P. D. D. - In: International journal of business innovation and research 12 (2017) 4, pp. 508-524

Persistent link: https://www.econbiz.de/10011719273