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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Learning and relationship orientation : an empirical examination in European museums
Garrido Samaniego, María José; Camarero Izquierdo, Carmen - In: International journal of nonprofit & voluntary sector … 19 (2014) 2, pp. 92-109
Persistent link: https://www.econbiz.de/10010520424
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Bankenmarkt im Wandel : Qualifizierungsstrategien für Volksbanken und Raiffeisenbanken
Landmesser, Martin L. (ed.); Simon, Joachim (contributor) - 1999 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001421080
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Do resources mediate the relationships between the internet and performance in the marketing domain? : testing the role of customer orientation and brand equity
Ordanini, Andrea; Rubera, Gaia - In: International journal of internet marketing and … 4 (2007) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10003560099
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Customer identification and retention : the determinants of intention to re-patronize in the film industry
Grappi, Silvia; Montanari, Fabrizio - In: International journal of arts management 12 (2009) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10003894142
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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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Managing quality of service on the distribution grid according to consumer preferences
Fumagalli, Elena - In: Economia delle fonti di energia e dell'ambiente 44 (2001) 2, pp. 87-109
Persistent link: https://www.econbiz.de/10001661998
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Quality assurance indicators of long-term care in European countries
Dandi, Roberto; Casanova, Gergia - 2012
Persistent link: https://www.econbiz.de/10009678868