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Rejuvenating importance-performance analysis
Arbore, Alessandro; Busacca, Bruno - In: Journal of service management 22 (2011) 3, pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
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Customer satisfaction and competencies : an econometric study of an Italian bank
Gritti, Paola; Foss, Nicolai J. - In: Applied economics letters 17 (2010) 16/18, pp. 1811-1817
Persistent link: https://www.econbiz.de/10009232139
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Green banking : il marketing bancario al di là del mercato
Fedeli, Marco (contributor); Belpietro, Maurizio (contributor) - 2010
Persistent link: https://www.econbiz.de/10008659049
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Banks information policies, financial literacy and household wealth
Fort, Margherita; Manaresi, Francesco; Trucchi, Serena - 2012
identification. In Italy, banks who belong to the PattiChiari consortium have implemented policies aimed at increasing transparency …We investigate the causal effect of financial literacy on financial assets, exploiting banks information policies for … individuals have their main bank account in one bank in the PattiChiari consortium to instrument their financial literacy level …
Persistent link: https://www.econbiz.de/10009664879
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L'evoluzione dei canali distributivi bancari : alcune riflessioni sulla situazione italiana
Munari, Luciano - In: Economia e banca : rivista di economia e finanza ; … 18 (1996) 1, pp. 5-26
Persistent link: https://www.econbiz.de/10001200018
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I sistemi informativi di marketing nelle banche : i risultati di un'indagine empirica
Filotto, Umberto - In: Economia e banca : rivista di economia e finanza ; … 15 (1993) 3, pp. 363-406
Persistent link: https://www.econbiz.de/10001157769
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Alcune considerazioni in merito all'attualità ed alla specificità del marketing bancario
Mottura, Paolo - In: Il risparmio : review ; rivista trimestrale dell'ACRI - … 33 (1985) 5, pp. 825-837
Persistent link: https://www.econbiz.de/10001027516
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Customer relationship management : organizational and technological perspectives ; with 13 tables
Rajola, Federico - 2003
Persistent link: https://www.econbiz.de/10001734302
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Banks information policies, financial literacy and household wealth
Fort, Margherita; Manaresi, Francesco; Trucchi, Serena - 2012
identification. In Italy, banks who belong to the PattiChiari consortium have implemented policies aimed at increasing transparency …We investigate the causal effect of financial literacy on financial assets, exploiting banks information policies for … individuals have their main bank account in one bank in the PattiChiari consortium to instrument their financial literacy level …
Persistent link: https://www.econbiz.de/10011734102
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162