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Impact of e-Quality and servic...
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21,628
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2,567
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2,559
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2,554
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2,551
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2,478
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2,451
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2,422
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10
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10
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10
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9
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Giavazzi, Francesco
7
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7
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6
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6
Beetsma, Roel
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EcoMod Network
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14
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European journal of industrial relations
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Bank of Italy Occasional Paper
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Applied economics letters
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ECONIS (ZBW)
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1
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
2
Learning and relationship orientation : an empirical examination in European museums
Garrido Samaniego, María José
;
Camarero Izquierdo, Carmen
- In:
International journal of nonprofit & voluntary sector …
19
(
2014
)
2
,
pp. 92-109
Persistent link: https://www.econbiz.de/10010520424
Saved in:
3
Bankenmarkt im Wandel : Qualifizierungsstrategien für Volksbanken und Raiffeisenbanken
Landmesser, Martin L.
(
ed.
);
Simon, Joachim
(
contributor
)
-
1999
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001421080
Saved in:
4
Customer identification and retention : the determinants of intention to re-patronize in the film industry
Grappi, Silvia
;
Montanari, Fabrizio
- In:
International journal of arts management
12
(
2009
)
1
,
pp. 44-59
Persistent link: https://www.econbiz.de/10003894142
Saved in:
5
Do resources mediate the relationships between the internet and performance in the marketing domain? : testing the role of customer orientation and brand equity
Ordanini, Andrea
;
Rubera, Gaia
- In:
International journal of internet marketing and …
4
(
2007
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10003560099
Saved in:
6
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
7
Managing quality of service on the distribution grid according to consumer preferences
Fumagalli, Elena
- In:
Economia delle fonti di energia e dell'ambiente
44
(
2001
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10001661998
Saved in:
8
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
9
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
10
Quality assurance indicators of long-term care in European countries
Dandi, Roberto
;
Casanova, Gergia
-
2012
Persistent link: https://www.econbiz.de/10009678868
Saved in:
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