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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation

He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776

Persistent link: https://www.econbiz.de/10011449315

Service workers’ job performance

He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd - In: European Journal of Marketing 49 (2015) 11/12, pp. 1751-1776

Purpose – This paper aims to advance the literature by testing the boundary of this relationship with reference to a key construct in employee performance in the service domain: employee customer orientation. Organizational identification refers to employees’ perceived oneness and...

Persistent link: https://www.econbiz.de/10014723683

How and when team average individual mindfulness facilitates team mindfulness : the roles of team relational stress and team individual mindfulness diversity

Liu, Xin; Zheng, Xiaoming; Yu, Yu; Owens, Bradley P.; … - In: Journal of organizational behavior : OB ; the … 43 (2022) 3, pp. 430-447

Persistent link: https://www.econbiz.de/10013165011

Rethinking the role of team mindfulness in team relationship conflict : a conflict management perspective

Ni, Dan; Zheng, Xiaoming; Liang, Lindie H. - In: Journal of organizational behavior : OB ; the … 43 (2022) 5, pp. 878-891

Persistent link: https://www.econbiz.de/10013279637

Workplace ostracism and its negative outcomes : psychological capital as a moderator

Zheng, Xiaoming; Yang, Jun; Ngo, Hang-yue; Liu, Xiao-Yu; … - In: Journal of personnel psychology 15 (2016) 4, pp. 143-151

Persistent link: https://www.econbiz.de/10011644437