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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
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Effects of perceptions on LMX and work performance : effects of supervisors' perception of subordinates' emotional intelligence and subordinates' perception of trust in the supervi...
Chen, Ziguang; Lam, Wing; Zhong, Jian An - In: Asia Pacific journal of management : APJM ; a … 29 (2012) 3, pp. 597-616
Persistent link: https://www.econbiz.de/10009613941
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When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012106849
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The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu; Chan, Simon C. H.; Lam, Wing; Nan, Xinsheng - In: The international journal of human resource management 21 (2010) 7/9, pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
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The trade-off of servicing empowerment on employees’ service performance : examining the underlying motivation and workload mechanisms
Chan, Kimmy Wa; Lam, Wing - In: Journal of the Academy of Marketing Science 39 (2011) 4, pp. 609-628
Persistent link: https://www.econbiz.de/10009297188
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Are the effects of conscientiousness on contextual and innovative performance context specific? : organizational culture as a moderator
Wang, Hui; Begley, Thomas M.; Hui, Chun; Lee, Cynthia - In: The international journal of human resource management 23 (2012) 1, pp. 174-189
Persistent link: https://www.econbiz.de/10009427669
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Promoting group potency in project teams : the importance of group identification
Lee, Cynthia; Farh, Jiing-Lih; Chen, Zhi-jun - In: Journal of organizational behavior : OB ; the internat. … 32 (2011) 8, pp. 1147-1162
Persistent link: https://www.econbiz.de/10009389181
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Why do I feel valued and why do I contribute? : a relational approach to employee's organization-based self-esteem and job performance
Liu, Jun; Hui, Chun; Lee, Cynthia; Zhen, George Xiong Chen - In: Journal of management studies : JMS 50 (2013) 6, pp. 1018-1040
Persistent link: https://www.econbiz.de/10010127906
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Is leader proactivity enough : importance of leader competency in shaping team role breadth efficacy and proactive performance
Chiu, Chai-Yen; Wu, Chia-Huei; Bartram, Ashlea; Parker, … - In: Journal of vocational behavior 143 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014339083