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~subject:"Job satisfaction"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Job satisfaction
Customer satisfaction
15,264
Kundenzufriedenheit
13,607
Service quality
6,451
Dienstleistungsqualität
6,262
Consumer behaviour
5,704
Relationship marketing
5,561
Konsumentenverhalten
5,541
Beziehungsmarketing
5,514
Bankgeschäft
5,004
Banking services
4,733
Bank
2,158
customer satisfaction
1,267
Satisfaction
1,091
Deutschland
1,084
Customer service
1,053
Germany
1,033
Arbeitszufriedenheit
1,008
Kundenservice
995
Online retailing
986
Online-Handel
986
Qualitätsmanagement
945
Quality management
919
India
891
Holiday behaviour
856
Urlaubsverhalten
856
Indien
847
USA
832
Electronic Commerce
812
United States
797
E-commerce
794
Emotion
787
Beschwerdemanagement
770
Complaint management
770
Finanzdienstleistung
755
Financial services
751
Electronic Banking
733
Electronic banking
730
Vertrauen
728
Confidence
726
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481
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192
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844
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164
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1
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796
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796
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37
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37
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37
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37
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31
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31
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20
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16
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10
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10
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8
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6
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6
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2
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965
German
45
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Svensson, Göran
10
Stock-Homburg, Ruth
8
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Briggs, Elten
4
Gazzoli, Gabriel
4
Guchait, Priyanko
4
Han, Heesup
4
Kantabutra, Sooksan
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Avery, Gayle C.
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hancer, Murat
3
Hetschko, Clemens
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Mavondo, Felix T.
3
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Jacobs Verlag
1
National Bureau of Economic Research
1
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International journal of hospitality management
42
Journal of business research : JBR
23
Journal of retailing and consumer services
18
The journal of services marketing
16
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Global business and finance review
6
International journal of services and operations management : IJSOM
6
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of marketing
5
Personnel review
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Discussion paper series / IZA
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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ECONIS (ZBW)
998
Other ZBW resources
10
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1
Einstellungen von Kunden und Beratern beim Versicherungsvertrieb über Banken : Ergebnisse modellgestützter empirischer Erhebungen bei Genossenschaftsbanken im süddeutschen Raum und...
Kumschier, Alexander
;
Eszler, Erwin
-
2012
Persistent link: https://www.econbiz.de/10010348609
Saved in:
2
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil
;
Briner, Rob B.
- In:
The international journal of human resource management
26
(
2015
)
16
,
pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Saved in:
3
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
4
Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction
Jyoti, Jeevan
;
Sharma, Jyoti
- In:
Vision : the journal of business perspective
16
(
2012
)
4
,
pp. 297-313
Persistent link: https://www.econbiz.de/10010406168
Saved in:
5
Work engagement as a reaction to work environment and customer outcome : a service marketing perspective
Siddiqi, Mushtaq A.
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10010408235
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6
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
7
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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8
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
9
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
10
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
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