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The service encounter
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Peer justice and the individual
Estreder, Yolanda
;
Álvarez, Priscila
;
Martínez-Tur, …
- In:
Journal of business and psychology
39
(
2024
)
1
,
pp. 233-248
Persistent link: https://www.econbiz.de/10014494339
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2
Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Moliner, Carolina
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 430-447
Persistent link: https://www.econbiz.de/10011588803
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