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A generalized framework for moral dilemmas involving autonomous vehicles : a commentary on Gill
Novak, Thomas P. - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 292-300
Persistent link: https://www.econbiz.de/10012315521
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Voice bots on the frontline : coice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Zierau, Naim; Hildebrand, Christian; Bergner, Anouk Samantha - In: Journal of the Academy of Marketing Science 51 (2023) 4, pp. 823-842
Persistent link: https://www.econbiz.de/10014326652
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MindMiner : uncovering linguistic markers of mind perception as a new lens to understand consumer-smart object relationships
Hartmann, Jochen; Bergner, Anouk; Hildebrand, Christian - In: Journal of consumer psychology : JCP ; the official … 33 (2023) 4, pp. 645-667
Persistent link: https://www.econbiz.de/10014370533
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Understanding and improving consumer reactions to service bots
Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
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Machine talk : how verbal embodiment in conversational AI shapes consumer-brand relationships
Bergner, Anouk Samantha; Hildebrand, Christian; Häubl, … - 2024
Persistent link: https://www.econbiz.de/10015051310