Purpose – As a way of assessing the ability of organizations to discover and manage unexpected failures in organizational capabilities of knowledge management (KM), this study aims to develop a measurement instrument that involves the five reliability dimensions of preoccupation with failure,...

Purpose – The knowledge that is embedded within people, relationships, and organizational routines present key, but varied, sources of capabilities needed to compete. The value of this knowledge depends on the investment costs and benefits that come as employees draw on and utilize these...