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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis

Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198

Persistent link: https://www.econbiz.de/10011528630

Cognitive decline and emotional regulation of senior consumers

Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119

Persistent link: https://www.econbiz.de/10010501231

Cognitive user interface for portfolio optimization

He, Yuehuan; Romanko, Oleksandr; Sienkiewicz, Alina; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-15

This paper describes the development of a chatbot as a cognitive user interface for portfolio optimization. The … financial portfolio optimization chatbot is proposed to provide an easy-to-use interface for portfolio optimization, including a … when compared to existing online automated portfolio advisory services. Additionally, the use of a chatbot interface allows …

Persistent link: https://www.econbiz.de/10012522264

Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery

Haupt, Martin; Rozumowski, Anna; Freidank, Jan; Haas, … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014437283

Being of two minds: an ultimatum experiment investigating affective processes

Cappelletti, Dominique; Güth, Werner; Ploner, Matteo - 2008

We experimentally investigate how affective processes influence proposers' and responders' behaviour in the Ultimatum Game. Using a dualsystem approach, we tax cognitive resources through time pressure and cognitive load to enhance the influence of affective processes on behaviour. We find that...

Persistent link: https://www.econbiz.de/10010263889

An exploratory study among HRM professionals of moral recognition in off-shoring decisions : the roles of perceived magnitude of consequences, time pressure, cognitive and affectiv...

Mencl, Jennifer; May, Douglas R. - In: Business & society 55 (2016) 2, pp. 246-270

Persistent link: https://www.econbiz.de/10011432672

"The struggle isn't real" : how need for cognitive closure moderates inferences from disfluency

Wu, Ruomeng; Shah, Esta D.; Kardes, Frank R. - In: Journal of business research : JBR 109 (2020), pp. 585-594

Persistent link: https://www.econbiz.de/10012238132

The intuitive cooperation hypothesis revisited : a meta-analytic examination of effect size and between-study heterogeneity

Kvarven, Amanda; Strømland, Eirik; Wollbrant, Conny; … - In: Journal of the Economic Science Association : a … 6 (2020) 1, pp. 26-42

Persistent link: https://www.econbiz.de/10012300742

Deception under time pressure : conscious decision or a problem of awareness?

Konrad, Kai A.; Lohse, Tim; Simon, Sven A. - 2017

Time is a crucial determinant of deception, since some misreporting opportunities come as a surprise and require an intuitive decision while others allow for extensive reflection time. To be able to pursue a deceptive strategy, however, a subject must be aware of the misreporting opportunity....

Persistent link: https://www.econbiz.de/10011723505

Deception under time pressure : conscious decision or a problem of awareness?

Lohse, Tim; Simon, Sven A.; Konrad, Kai A. - In: Journal of economic behavior & organization : JEBO 146 (2018), pp. 31-42

Persistent link: https://www.econbiz.de/10011985671