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Konsumentenverhalten
Information technology
33
Informationstechnik
32
USA
32
Theorie
31
Theory
31
United States
31
Consumer behaviour
21
Productivity
16
Produktivität
15
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13
Service quality
13
Beziehungsmarketing
11
Relationship marketing
10
Dienstleistungssektor
9
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9
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9
Demand
7
Firm performance
7
Nachfrage
7
Service industry
7
Unternehmenserfolg
7
Arbeitsorganisation
6
Customer satisfaction
6
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6
Social web
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Technischer Fortschritt
6
Technological change
6
Work organization
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productivity
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5
Arbeitsplatz
5
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5
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5
Data envelopment analysis
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English
21
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Hitt, Lorin M.
12
Frei, Frances X.
7
Buell, Ryan W.
6
Campbell, Dennis W.
5
Li, Xinxin
4
Xue, Mei
4
Netessine, Serguei
3
Tan, Tom Fangyun
3
Campbell, Dennis
2
Chen, Pei-yu
2
Chen, Peiyu
1
Clemons, Eric
1
Ely, Robin J.
1
Field, Joy M.
1
Frei, Frances
1
Gu, Bin
1
Harker, Patrick T.
1
Hitt, Lorin
1
Hong, Yili
1
Winig, Laura
1
Wu, Shinyi
1
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1
Zhang, Z. John
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Management science : journal of the Institute for Operations Research and the Management Sciences
3
Faculty & research / Insead : working paper series
2
Harvard Business School Accounting & Management Unit Working Paper
2
Information systems research : ISR
2
Manufacturing & service operations management : M & SOM
2
HBS Case
1
Journal of management information systems : JMIS
1
MSI reports : working paper series
1
Management information systems : mis quarterly
1
Operations management research : OMR ; advancing practice through theory
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Working papers / Harvard Business School, Division of Research
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ECONIS (ZBW)
21
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1
Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
2
Is Tom Cruise threatened? : an empirical study of the impact of product variety on demand concentration
Tan, Tom Fangyun
;
Netessine, Serguei
;
Hitt, Lorin M.
-
2016
-
Revised version of 2016/33/TOM/ACGRE
Persistent link: https://www.econbiz.de/10011685090
Saved in:
3
Is Tom Cruise threatened? : an empirical study of the impact of product variety on demand concentration
Tan, Tom Fangyun
;
Netessine, Serguei
;
Hitt, Lorin M.
- In:
Information systems research : ISR
28
(
2017
)
3
,
pp. 643-660
Persistent link: https://www.econbiz.de/10011754107
Saved in:
4
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
5
Determinants and outcomes of Internet banking adoption
Xue, Mei
;
Hitt, Lorin M.
;
Chen, Pei-yu
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
Saved in:
6
Price effects in online product reviews : an analytical model and empirical analysis
Li, Xinxin
;
Hitt, Lorin M.
- In:
Management information systems : mis quarterly
34
(
2010
)
4
,
pp. 809-831
Persistent link: https://www.econbiz.de/10008798346
Saved in:
7
Product reviews and competition in markets for repeat purchase products
Li, Xinxin
;
Hitt, Lorin M.
;
Zhang, John
- In:
Journal of management information systems : JMIS
27
(
2010/11
)
4
,
pp. 9-41
Persistent link: https://www.econbiz.de/10009127636
Saved in:
8
The determinants and outcomes of internet banking adoption
Hitt, Lorin M.
;
Xue, Mei
;
Chen, Pei-yu
- In:
MSI reports : working paper series
(
2007
)
4
,
pp. 99-122
Persistent link: https://www.econbiz.de/10003641130
Saved in:
9
Measuring product type and purchase uncertainty with online product ratings : a theoretical model and empirical application
Chen, Peiyu
;
Hitt, Lorin M.
;
Hong, Yili
;
Wu, Shinyi
- In:
Information systems research : ISR
32
(
2021
)
4
,
pp. 1470-1489
Persistent link: https://www.econbiz.de/10012805204
Saved in:
10
How do incumbents fare in the face of increased service competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
-
2011
Persistent link: https://www.econbiz.de/10008906627
Saved in:
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