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How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis

Blut, Markus; Frennea, Carly M.; Mittal, Vikas; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 226-229

Persistent link: https://www.econbiz.de/10011337495

Evaluating and managing brand repurchase across multiple geographic retail markets

Echambadi, Raj; Jindal, Rupinder P.; Blair, Edward A. - In: Journal of retailing 89 (2013) 4, pp. 409-422

Persistent link: https://www.econbiz.de/10010226428

Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust

Kim, Jin Baek - In: Journal of internet commerce 12 (2013) 1/4, pp. 154-194

Persistent link: https://www.econbiz.de/10010248472

Satisfaction, Repurchase Intent, and Repurchase Behavior : Investigating the Moderating Effect of Customer Characteristics

Mittal, Vikas - 2013

Despite the claim that satisfaction ratings are linked to repurchase behavior, few attempts can be found that relate satisfaction ratings to actual repurchase behavior. This article fills this void by presenting a conceptual model for relating satisfaction ratings and repurchase behavior. The...

Persistent link: https://www.econbiz.de/10013073965

E-Disloyalty : Understanding Indian Customers’ Uncertainty to Repurchase Online

Kapoor, Anupam - 2019

Purpose- Brand loyalty is an important and widely researched topic for building a strong consumer base for fashion and lifestyle online stores. It however could be generating converse results. To study the behavior of people aware of the brand and possessing a negative attitude towards is just...

Persistent link: https://www.econbiz.de/10012857959

Green marketing : a study of the factors influencing the repurchase decision for Javanony herbal products

Widyastuti, Sri; Santoso, Budi - In: ASEAN marketing journal : Association of Southeast … 8 (2016) 2, pp. 125-135

Persistent link: https://www.econbiz.de/10011915534

Are you a chocolate lover? : an investigation of the repurchase behavior of chocolate consumers

Thaichon, Park; Jebarajakirthy, Charles; Tatuu, Puja; … - In: Journal of food products marketing 24 (2018) 2, pp. 163-176

Persistent link: https://www.econbiz.de/10011880237

The impact of diurnal preferences on customer satisfaction, word of mouth and repurchasing : a study in Indian college online shoppers

Leung, Larry Sau Kei - In: Asia-Pacific journal of management research and innovation 16 (2020) 1, pp. 21-30

Persistent link: https://www.econbiz.de/10012210571

The divergent "loyalty" behaviors of a captive consumer

Leisen Pollack, Birgit - In: Services marketing quarterly 38 (2017) 2, pp. 74-87

Persistent link: https://www.econbiz.de/10011756670

When (firsthand) experience matters less than you expect : the influence of advertising on repurchase decisions

Isaac, Mathew S.; Poor, Morgan - In: Rutgers business review 1 (2016) 1, pp. 102-106

Persistent link: https://www.econbiz.de/10011753347

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