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Konsumentenverhalten
Consumer behaviour
29
Dienstleistungsqualität
26
Service quality
26
Australia
25
Customer satisfaction
25
Holiday behaviour
20
Urlaubsverhalten
20
Kundenzufriedenheit
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Australien
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Relationship marketing
17
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Tourismus
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Beziehungsmarketing
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Tourismusmarketing
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Tourismuswirtschaft
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China
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Hotel industry
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Hotellerie
11
Beschwerdemanagement
9
Complaint management
9
Brand image
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Gastgewerbe
8
Hospitality industry
8
Markenimage
8
Viral marketing
8
Virales Marketing
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Airline
6
Brand loyalty
6
Fluggesellschaft
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International tourism
6
Internationaler Tourismus
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Internet marketing
6
Online retailing
6
Online-Handel
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Online-Marketing
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Social web
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English
28
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Sparks, Beverley
20
Weber, Karin
8
Bradley, Graham L.
6
So, Kevin Kam Fung
4
Wang, Ying
4
Hsu, Cathy H. C.
3
King, Ceridwyn
3
Walters, Gabby
3
Walters, Gabrielle
3
Choi, Kijung
2
Coghlan, Alexandra
2
Herington, Carmel
2
Holder, Afiya
2
Liu, Wei
2
Merrilees, Bill
2
Mkono, Mucha
2
Ruhanen, Lisa
2
Sharifpour, Mona
2
Browning, Victoria
1
Buckley, Ralf
1
Donaghy, Sarah
1
Dwivedi, Abhishek
1
Hartley, Nicole
1
Jennings, Gayle R.
1
Jimmieson, Nerina L.
1
Johnston, Nicole R.
1
Lugosi, Peter
1
McColl-Kennedy, Janet R.
1
Miller, Dale
1
Miller, Dale E.
1
Perkins, Helen E.
1
Ritchie, Brent W.
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Roberts, Jane
1
Robinson, Richard N. S.
1
Wallin, Ann
1
Winter, Caroline
1
Zapf, Dieter
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International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service management
2
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Psychology & marketing
1
The marketing review
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
28
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1
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
2
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
3
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
4
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
5
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
8
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
9
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
10
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
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