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Konsumentenverhalten
Management
46,240
Service quality
21,628
Dienstleistungsqualität
20,877
Dienstleistungssektor
12,413
Service industry
11,406
Theorie
7,239
Dienstleistung
7,082
Theory
7,062
Customer satisfaction
6,670
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6,456
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6,244
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5,450
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5,192
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4,880
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4,784
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4,743
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4,682
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4,619
management
3,543
Innovation
3,238
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3,223
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3,064
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2,631
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2,600
Wirtschaftsprüfung
2,589
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2,586
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2,578
Strategisches Management
2,345
Welt
2,319
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2,270
Krankenhaus
2,253
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2,081
Industrie
2,050
Innovationsmanagement
1,969
Betriebswirtschaftslehre
1,945
Multinationales Unternehmen
1,921
India
1,865
Indien
1,852
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1,848
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2,461
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775
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21
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Han, Heesup
30
Mattila, Anna S.
28
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
17
Gustafsson, Anders
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Hanks, Lydia
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Jang, Soocheong
11
Miao, Li
11
Propper, Carol
11
Gursoy, Dogan
10
Hollebeek, Linda D.
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hyun, Sunghyup Sean
9
Lu, Lu
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wu, Luorong
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Beck, Adrian
7
Bolton, Ruth N.
7
Bujisic, Milos
7
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National Bureau of Economic Research
3
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Friedrich-Schiller-Universität Jena
2
Svenska Handelshögskolan <Helsinki>
2
United States / President's Committee on Consumer Interests
2
Christian-Albrechts-Universität zu Kiel
1
Confederazione generale dell'industria italiana
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Pricing and Marketing Conference
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
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Fachhochschule Reutlingen / European School of Business
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1
Fördergesellschaft Marketing (FGM) e.V.
1
IGI Global
1
Institut für Handelsmanagement <Münster (Westf)>
1
Institut für Zukunftsstudien und Technologiebewertung
1
Institut servisa i potrebitelʹskoe povedenie graždan
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
NetLibrary, Inc
1
Nordic Council of Ministers
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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TNS, Taylor Nelson Sofres Plc / Political and Social
1
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United States / Executive Office of the President / Office of Consumer Affairs
1
Universität Mannheim
1
Universität Mannheim / Geographisches Institut
1
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
1
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Journal of retailing and consumer services
246
International journal of hospitality management
201
Journal of business research : JBR
128
The journal of services marketing
121
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
The service industries journal
71
Services marketing quarterly
68
Journal of travel and tourism marketing
65
Journal of service research : JSR
62
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of service management
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Asia Pacific journal of marketing and logistics
34
The international journal of bank marketing : IJBM
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
Psychology & marketing
29
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of strategic marketing
26
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
24
Journal of the Academy of Marketing Science
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Total quality management & business excellence
23
Journal of service theory and practice
22
Managing service quality : MSQ ; an international journal
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of hospitality and tourism insights
21
International journal of business information systems : IJBIS
20
International journal of retail and distribution management
20
International journal of services and operations management : IJSOM
20
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ECONIS (ZBW)
4,810
EconStor
5
USB Cologne (EcoSocSci)
2
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date (oldest first)
1
Experience psychology : a proposed new subfield of service
management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
4
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
5
Customer use of virtual channels in multichannel
services
: does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
8
Adoption of technology-based
services
: the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
9
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
10
Customer participation, innovative aspects of
services
and outcomes
Nyadzayo, Munyaradzi
;
Leckie, Civilai
;
Johnson, Lester W.
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013532100
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