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Konsumentenverhalten
Service quality
21,680
Dienstleistungsqualität
20,929
Bibliometrics
20,365
Bibliometrie
20,246
Qualitätsmanagement
16,868
Quality management
15,188
Wirtschaftsprüfung
13,620
Financial audit
13,086
Theorie
8,112
Theory
7,922
Signalling
7,371
Customer satisfaction
6,709
Kundenzufriedenheit
6,510
Consumer behaviour
5,525
Relationship marketing
4,456
USA
4,453
Beziehungsmarketing
4,445
United States
4,320
Deutschland
4,277
Germany
3,892
Produktqualität
2,743
Product quality
2,741
Welt
2,612
World
2,571
Selbstverpflichtung
2,464
Voluntary agreement
2,348
Krankenhaus
2,299
Hospital
2,213
Corporate Governance
2,118
Corporate governance
2,089
Supply chain
1,999
Lieferkette
1,998
Innovation
1,973
Health care
1,951
Asymmetrische Information
1,938
Gesundheitsversorgung
1,918
Asymmetric information
1,890
Unternehmenserfolg
1,717
Gesundheitswesen
1,705
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Online availability
All
Undetermined
2,872
Free
990
Type of publication
All
Article
4,700
Book / Working Paper
786
Type of publication (narrower categories)
All
Article in journal
4,545
Aufsatz in Zeitschrift
4,545
Graue Literatur
162
Non-commercial literature
162
Aufsatz im Buch
153
Book section
153
Working Paper
137
Arbeitspapier
128
Hochschulschrift
93
Thesis
70
Conference paper
37
Konferenzbeitrag
37
Collection of articles of several authors
25
Sammelwerk
25
Bibliografie enthalten
16
Bibliography included
16
Konferenzschrift
13
Collection of articles written by one author
10
Sammlung
10
Aufsatzsammlung
8
Conference proceedings
5
Case study
4
Fallstudie
4
Reprint
4
Systematic review
3
Übersichtsarbeit
3
Amtsdruckschrift
2
Government document
2
Amtliche Publikation
1
Article
1
Fallstudiensammlung
1
Handbook
1
Handbuch
1
Literaturbericht
1
Mehrbändiges Werk
1
Mikroform
1
Multi-volume publication
1
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Language
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English
5,352
German
131
Swedish
2
Finnish
1
French
1
Italian
1
Author
All
Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Hollebeek, Linda D.
14
Line, Nathaniel D.
14
Paul, Justin
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Rahman, Zillur
11
Amin, Muslim
10
Gursoy, Dogan
10
Loureiro, Sandra Maria Correia
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Grewal, Dhruv
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Roschk, Holger
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
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Institution
All
National Bureau of Economic Research
5
Christian-Albrechts-Universität zu Kiel
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Books on Demand GmbH <Norderstedt>
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Association of Agricultural Economists
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Friedrich-Schiller-Universität Jena
1
Helmut-Schmidt-Universität
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Conference <2016, Arlington, Tex.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Organisation for Economic Co-Operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Dresden
1
Umeå Universitet / Institutionen för Nationalekonomi
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Wollongong / Department of Economics
1
Wissenschaftlicher Verlag Berlin
1
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Published in...
All
Journal of retailing and consumer services
244
International journal of hospitality management
218
Journal of business research : JBR
181
The journal of services marketing
107
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
66
Services marketing quarterly
65
The service industries journal
65
International journal of consumer studies
61
Cogent business & management
54
Psychology & marketing
51
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
37
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
35
Journal of service management
33
International journal of quality and service sciences
31
The TQM journal : the international review of organizational improvement
29
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of air transport management
28
Journal of retailing
28
International journal of services and operations management
27
Journal of the Academy of Marketing Science
27
Total quality management & business excellence
27
International journal of services, economics and management
26
Journal of service research
26
Journal of strategic marketing
26
Technological forecasting & social change : an international journal
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of hospitality and tourism insights
25
Marketing intelligence & planning
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of internet commerce
24
European journal of marketing : EJM
23
Journal of Islamic marketing
23
International journal of quality & reliability management
22
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ECONIS (ZBW)
5,476
EconStor
10
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1
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1
Audit quality : what's important to users of audit services
Kilgore, Alan
;
Harrison, Graeme L.
;
Radich, Renee
- In:
Managerial auditing journal
29
(
2014
)
8
,
pp. 776-799
Persistent link: https://www.econbiz.de/10010436667
Saved in:
2
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
3
Healthcare quality for Muslims : TCCM and TSR frameworks analyses
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
- In:
Journal of Islamic marketing
14
(
2023
)
3
,
pp. 775-798
Persistent link: https://www.econbiz.de/10013536426
Saved in:
4
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
5
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
6
The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
7
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
8
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
9
Customer satisfaction with quality of products of food business
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Prague economic papers : a bimonthly journal of …
26
(
2017
)
1
,
pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
Saved in:
10
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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