//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Recovery strategies for servic...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Relationship marketing
26,347
Beziehungsmarketing
25,672
Consumer behaviour
10,421
Customer satisfaction
6,267
Kundenzufriedenheit
6,227
Service quality
5,071
Dienstleistungsqualität
5,060
Gastronomie
3,343
Gastgewerbe
3,293
Restaurant industry
3,195
Hospitality industry
3,070
Deutschland
2,843
Germany
2,728
Brand management
2,726
Markenführung
2,723
Theorie
2,600
Theory
2,595
Lieferantenmanagement
2,254
Supplier relationship management
2,253
Social Web
2,214
Social web
2,213
Brand image
2,004
Markenimage
2,001
Marketingmanagement
1,973
Marketing management
1,956
Electronic Commerce
1,802
Service management
1,756
E-commerce
1,746
Online-Marketing
1,709
Internet marketing
1,691
USA
1,665
Complaint management
1,650
Beschwerdemanagement
1,649
United States
1,641
Dienstleistungsmanagement
1,616
Kundenintegration
1,567
Customer integration
1,564
Kundenwert
1,536
Customer value
1,509
more ...
less ...
Online availability
All
Undetermined
5,361
Free
1,684
Type of publication
All
Article
8,697
Book / Working Paper
1,684
Journal
7
Type of publication (narrower categories)
All
Article in journal
8,207
Aufsatz in Zeitschrift
8,207
Aufsatz im Buch
458
Book section
458
Hochschulschrift
263
Graue Literatur
236
Non-commercial literature
236
Thesis
201
Working Paper
164
Arbeitspapier
160
Collection of articles of several authors
80
Conference paper
80
Konferenzbeitrag
80
Sammelwerk
80
Aufsatzsammlung
64
Case study
24
Fallstudie
24
Konferenzschrift
19
Bibliografie enthalten
17
Bibliography included
17
Collection of articles written by one author
15
Lehrbuch
15
Sammlung
15
Handbook
13
Handbuch
13
Textbook
12
Conference proceedings
9
Ratgeber
9
Reprint
9
Guidebook
8
Glossar enthalten
7
Glossary included
7
Festschrift
4
Amtsdruckschrift
2
Government document
2
Interview
2
Mehrbändiges Werk
2
Multi-volume publication
2
Systematic review
2
Übersichtsarbeit
2
more ...
less ...
Language
All
English
9,895
German
492
French
3
Czech
1
Italian
1
Dutch
1
Polish
1
more ...
less ...
Author
All
Han, Heesup
53
Mattila, Anna S.
50
Jang, Soocheong
35
Hollebeek, Linda D.
34
Verhoef, Peter C.
26
Loureiro, Sandra Maria Correia
25
Hanks, Lydia
24
Kumar, V.
24
Line, Nathaniel D.
24
Bang, Nguyen
21
Huber, Frank
21
Prentice, Catherine
21
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Ahn, Jiseon
18
Bilgihan, Anil
18
Hyun, Sunghyup Sean
18
So, Kevin Kam Fung
17
Usman, Osly
17
Wong, IpKin Anthony
17
Wu, Luorong
17
Balaji, M. S.
16
Gil Saura, Irene
16
Grewal, Dhruv
16
Gustafsson, Anders
16
Khan, Imran
16
McColl-Kennedy, Janet R.
16
Herrmann, Andreas
15
Lemon, Katherine N.
15
Lu, Lu
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Blut, Markus
14
DiPietro, Robin B.
14
Foscht, Thomas
14
Hwang, Jinsoo
14
Japutra, Arnold
14
Kim, Woo Gon
14
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
9
American Marketing Association
8
National Bureau of Economic Research
7
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Springer-Verlag GmbH
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
European University Institute / Department of Economics
1
Frankreich / Conseil économique, social et environnemental
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Information Resources Management Association
1
Institut für Markt- und Distributionsforschung <Köln>
1
Intergovernmental Maritime Consultative Organization
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Congress of Anthropological and Ethnological Sciences <9, 1973, Chicago, Ill.>
1
Kanada / Department of Industry, Trade and Commerce
1
Logos Verlag Berlin
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
483
International journal of hospitality management
440
Journal of business research : JBR
383
International journal of contemporary hospitality management
145
Journal of hospitality marketing & management
130
The journal of services marketing
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
101
The journal of product & brand management
98
Psychology & marketing
90
Journal of the Academy of Marketing Science
84
The journal of brand management : an international journal
83
Cogent business & management
80
Journal of travel and tourism marketing
80
Asia Pacific journal of marketing and logistics
75
Journal of retailing
75
The service industries journal
73
Journal of strategic marketing
70
Journal of service management
69
Tourism management : research, policies, practice
68
European journal of marketing : EJM
62
Marketing intelligence & planning
62
Journal of service research : JSR
61
Industrial marketing management : the international journal for industrial and high-tech firms
58
Services marketing quarterly
57
The international review of retail, distribution and consumer research
57
Journal of marketing
54
Service business
52
International journal of internet marketing and advertising : IJIMA
48
International journal of retail & distribution management
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of hospitality and tourism insights
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
42
SpringerLink / Bücher
42
International journal of consumer studies
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
The international journal of bank marketing : IJBM
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
International journal of electronic customer relationship management : IJECRM
37
more ...
less ...
Source
All
ECONIS (ZBW)
10,377
EconStor
5
OLC EcoSci
5
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
10,388
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
2
Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
3
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
4
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
5
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
6
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
7
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
8
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->