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Konsumentenverhalten
Strategisches Management
40,341
Strategic management
33,018
Beziehungsmarketing
25,485
Relationship marketing
25,485
Kongress
20,628
Consumer behaviour
9,196
Deutschland
7,769
Theorie
7,230
Theory
7,128
Germany
5,788
Kundenzufriedenheit
5,512
Customer satisfaction
5,506
Dienstleistungsqualität
4,044
Service quality
4,044
USA
3,995
Unternehmenserfolg
3,961
Firm performance
3,763
United States
3,346
Innovationsmanagement
3,176
Innovation
3,047
Organizational change
3,046
Organisatorischer Wandel
3,043
Marketingmanagement
3,004
Marketing management
2,907
Markenführung
2,883
Brand management
2,882
Innovation management
2,848
Multinationales Unternehmen
2,769
Management
2,679
Lieferantenmanagement
2,598
Supplier relationship management
2,597
Unternehmen
2,575
KMU
2,568
SME
2,556
Electronic Commerce
2,477
Transnational corporation
2,456
Social Web
2,269
Social web
2,269
Marketing
2,241
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Undetermined
4,704
Free
1,512
Type of publication
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Article
7,589
Book / Working Paper
1,607
Journal
4
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Article in journal
7,136
Aufsatz in Zeitschrift
7,136
Aufsatz im Buch
426
Book section
426
Hochschulschrift
282
Thesis
219
Graue Literatur
207
Non-commercial literature
207
Working Paper
140
Arbeitspapier
137
Collection of articles of several authors
90
Sammelwerk
90
Conference paper
78
Konferenzbeitrag
78
Aufsatzsammlung
69
Bibliografie enthalten
25
Bibliography included
25
Konferenzschrift
24
Case study
23
Fallstudie
23
Lehrbuch
21
Textbook
17
Handbook
14
Handbuch
14
Conference proceedings
13
Collection of articles written by one author
12
Sammlung
12
Reprint
9
Glossar enthalten
8
Glossary included
8
Ratgeber
7
Guidebook
6
Festschrift
4
Forschungsbericht
3
Systematic review
3
Übersichtsarbeit
3
Amtsdruckschrift
2
Bibliografie
2
Government document
2
Interview
2
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English
8,677
German
524
French
2
Czech
1
Italian
1
Dutch
1
Polish
1
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Han, Heesup
40
Hollebeek, Linda D.
34
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
21
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Grewal, Dhruv
17
Usman, Osly
17
Khan, Imran
16
So, Kevin Kam Fung
16
Foscht, Thomas
15
Gil Saura, Irene
15
Gustafsson, Anders
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Blut, Markus
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
Aksoy, Lerzan
13
Bilgihan, Anil
13
Das, Gopal
13
Evanschitzky, Heiner
13
Kumar, Vikas
13
McDonald, Heath
13
Rahman, Zillur
13
Roy, Sanjit
13
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Springer Fachmedien Wiesbaden
11
American Marketing Association
8
IGI Global
3
Information Resources Management Association
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Edward Elgar Publishing
2
INSEAD
2
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
American Council on Consumer Interests
1
Basel Committee on Banking Supervision
1
Bertelsmann Stiftung
1
Customs Co-operation Council
1
Deutsche Landwirtschafts-Gesellschaft
1
Deutschland / Bundeswehr / Universität Hamburg
1
European Marketing Academy
1
Evangelische Akademie Tutzing
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Harvard Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
Institut für Markt- und Distributionsforschung <Köln>
1
Institut für Sozialwissenschaftliche Forschung <München>
1
Intergovernmental Maritime Consultative Organization
1
International Association of Insurance Supervisors
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Organization of Securities Commissions
1
International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
1
Kanada / Department of Industry, Trade and Commerce
1
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Published in...
All
Journal of retailing and consumer services
462
Journal of business research : JBR
361
International journal of hospitality management
177
The journal of services marketing
116
The journal of product & brand management
96
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
82
Psychology & marketing
77
Cogent business & management
75
Journal of hospitality marketing & management
73
Journal of retailing
69
Journal of travel and tourism marketing
69
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of strategic marketing
68
The service industries journal
65
Journal of service management
59
Marketing intelligence & planning
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
The international review of retail, distribution and consumer research
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Tourism management : research, policies, practice
54
European journal of marketing : EJM
51
Journal of marketing
51
Services marketing quarterly
51
Journal of service research : JSR
49
International journal of internet marketing and advertising : IJIMA
48
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
SpringerLink / Bücher
44
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
35
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Source
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ECONIS (ZBW)
9,197
EconStor
3
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1
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date (oldest first)
1
Responsive government : service quality initiatives
Organisation for Economic Co-Operation and Development
-
1996
Persistent link: https://www.econbiz.de/10000572882
Saved in:
2
Strategic customer care : an evolutionary approach to increasing customer value and profitability
Brown, Stanley A.
-
1999
Persistent link: https://www.econbiz.de/10000683511
Saved in:
3
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Goodman, John A.
-
2009
-
1. ed.
Persistent link: https://www.econbiz.de/10003795643
Saved in:
4
Hidden in plain sight : how to find and execute your company's next big growth strategy
Joachimsthaler, Erich
;
Joachimsthaler, Erich A.
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003414575
Saved in:
5
Agency theory and the financial crisis from a strategic perspective
Smith, Alan D.
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 248-267
Persistent link: https://www.econbiz.de/10003968749
Saved in:
6
Kündigungspräventionsmanagement
Boenigk, Silke
- In:
Grundlagen des CRM : Strategie, Geschäftsprozesse und …
,
(pp. 475-497)
.
2011
Persistent link: https://www.econbiz.de/10008858199
Saved in:
7
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
8
Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
Saved in:
9
Do you know your valuable customers?
Wilhelm, Stefan
;
Gueldenberg, Stefan
;
Güttel, Wolfgang H.
- In:
Journal of knowledge management
17
(
2013
)
5
,
pp. 661-676
Persistent link: https://www.econbiz.de/10010202200
Saved in:
10
Automobilmarketing im Spannungsfeld von gesellschaftlichen Umweltzielen und Kundennutzen
Hoffmann, Jens
-
2002
Persistent link: https://www.econbiz.de/10001684272
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