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Konsumentenverhalten
Beziehungsmarketing
29,707
Relationship marketing
29,706
Qualitätsmanagement
18,197
Quality management
15,799
Consumer behaviour
12,665
Kundenzufriedenheit
7,169
Customer satisfaction
7,161
Dienstleistungsqualität
6,998
Service quality
6,988
Theorie
4,487
Theory
4,471
Deutschland
3,839
Germany
3,613
Lieferantenmanagement
3,143
Supplier relationship management
3,141
Brand management
2,997
Markenführung
2,997
Social Web
2,638
Social web
2,638
Produktqualität
2,425
Product quality
2,422
Marketingmanagement
2,389
Marketing management
2,347
Electronic Commerce
2,176
Kundenintegration
2,147
Customer integration
2,143
Markenimage
2,134
Brand image
2,132
E-commerce
2,085
Online-Handel
2,036
Online retailing
2,035
Brand
1,957
Markenartikel
1,949
Kundenwert
1,948
Customer value
1,913
Vertrauen
1,867
Confidence
1,859
Online-Marketing
1,824
Internet marketing
1,805
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Online availability
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Undetermined
6,505
Free
2,300
Type of publication
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Article
10,435
Book / Working Paper
2,230
Journal
3
Type of publication (narrower categories)
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Article in journal
9,792
Aufsatz in Zeitschrift
9,792
Aufsatz im Buch
564
Book section
564
Hochschulschrift
287
Graue Literatur
246
Non-commercial literature
246
Thesis
214
Working Paper
178
Arbeitspapier
175
Conference paper
99
Konferenzbeitrag
99
Collection of articles of several authors
90
Sammelwerk
90
Aufsatzsammlung
68
Bibliografie enthalten
25
Bibliography included
25
Case study
21
Fallstudie
21
Konferenzschrift
21
Lehrbuch
15
Collection of articles written by one author
13
Handbook
13
Handbuch
13
Sammlung
13
Textbook
12
Reprint
11
Conference proceedings
10
Glossar enthalten
7
Glossary included
7
Ratgeber
7
Guidebook
6
Festschrift
5
Forschungsbericht
4
Mehrbändiges Werk
4
Multi-volume publication
4
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Amtsdruckschrift
1
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English
12,151
German
518
French
2
Czech
1
Italian
1
Dutch
1
Polish
1
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Han, Heesup
56
Hollebeek, Linda D.
40
Loureiro, Sandra Maria Correia
36
Mattila, Anna S.
36
Verhoef, Peter C.
34
Kumar, V.
29
Prentice, Catherine
25
Rather, Raouf Ahmad
24
Bang, Nguyen
23
Klaus, Philipp
23
Huber, Frank
21
Khan, Imran
20
Grewal, Dhruv
19
Hyun, Sunghyup Sean
19
Quach, Sara
19
Japutra, Arnold
18
Mittal, Vikas
18
So, Kevin Kam Fung
18
Sreejesh, S.
18
Veloutsou, Cleopatra
18
Ahn, Jiseon
17
Gil Saura, Irene
17
Gustafsson, Anders
17
Rahman, Zillur
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
16
Balaji, M. S.
16
Bilgihan, Anil
16
Eisingerich, Andreas B
16
Hwang, Jinsoo
16
Schramm-Klein, Hanna
16
Schumann, Jan Hendrik
16
Sesé, F. Javier
16
Wangenheim, Florian von
16
Das, Gopal
15
Evanschitzky, Heiner
15
Fetscherin, Marc
15
Filieri, Raffaele
15
Foscht, Thomas
15
Fournier, Susan
15
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Springer Fachmedien Wiesbaden
11
American Marketing Association
8
IGI Global
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Great Britain / Customs Establishment
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
China / Hai guan zong shui wu si shu
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Association of Agricultural Economists
1
European Marketing Academy
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Graduate School of Business Administration
1
Großbritannien / Board of Trade
1
Harvard Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Institut für Sozialwissenschaftliche Forschung <München>
1
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Published in...
All
Journal of retailing and consumer services
614
Journal of business research : JBR
475
International journal of hospitality management
229
The journal of services marketing
170
The journal of product & brand management
131
International journal of contemporary hospitality management
111
Psychology & marketing
108
Journal of the Academy of Marketing Science
98
Cogent business & management
97
Journal of hospitality marketing & management
95
Industrial marketing management : the international journal for industrial and high-tech firms
93
The journal of brand management : an international journal
93
Journal of travel and tourism marketing
91
Asia Pacific journal of marketing and logistics
90
Journal of strategic marketing
89
The service industries journal
88
Journal of retailing
85
Journal of marketing
78
Marketing intelligence & planning
77
Journal of service management
75
Tourism management : research, policies, practice
74
The international review of retail, distribution and consumer research
68
International journal of retail and distribution management
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
International journal of retail & distribution management
65
Services marketing quarterly
65
European journal of marketing : EJM
64
International journal of electronic marketing and retailing : IJEMR
63
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
63
Journal of service research : JSR
63
International journal of internet marketing and advertising : IJIMA
62
Service business
60
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
59
The international journal of bank marketing : IJBM
59
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
56
Journal of internet commerce
52
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Journal of promotion management : innovations in planning and applied research
49
Journal of marketing analytics : JMA
47
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Source
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ECONIS (ZBW)
12,665
EconStor
3
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1
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1
Outcomes of Perceived Online Webshop Quality: Empirical Evidence
Alexander Joseph Ibnu Wibowo
- In:
Market : review for marketing theory and practice
33
(
2021
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10012819195
Saved in:
2
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
3
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
4
Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan
Khan, Muhammad Saqib
;
Wang, Haijun
;
Wang, Qing
;
Khan, Waseem
-
2021
Persistent link: https://www.econbiz.de/10012593857
Saved in:
5
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
6
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
7
Driving process improvement from customer preference with Kansei engineering, SIPA and QFD methods : a case study in an instant concrete manufacturer
Oey, Elia
;
Ngudjiharto, Bernice
;
Cyntia, Wennie
; …
- In:
International journal of productivity and quality …
31
(
2020
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10012516248
Saved in:
8
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
9
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
10
Built to last : relationship quality management for season ticket holders
Lee, Mi Ae
;
Kunkel, Thilo
;
Funk, Daniel C.
;
Karg, Adam
; …
- In:
European Sport management quarterly : ESMQ
20
(
2020
)
3
,
pp. 364-384
Persistent link: https://www.econbiz.de/10012256487
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