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Zeitoptima bei Bankdienstleist...
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Konsumentenverhalten
Beziehungsmarketing
24,991
Relationship marketing
24,988
Consumer behaviour
8,988
Kundenzufriedenheit
5,419
Customer satisfaction
5,413
Bankgeschäft
5,153
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4,573
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4,569
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4,057
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4,057
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3,960
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3,096
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2,996
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2,198
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2,198
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2,004
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1,998
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1,973
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1,890
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1,853
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1,838
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1,836
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1,735
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1,654
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1,540
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1,521
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1,515
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1,473
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1,472
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1,472
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1,441
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1,388
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Han, Heesup
40
Hollebeek, Linda D.
32
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
22
Huber, Frank
21
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Rather, Raouf Ahmad
18
Usman, Osly
17
Ahn, Jiseon
16
Grewal, Dhruv
16
Herrmann, Andreas
16
Gil Saura, Irene
15
Khan, Imran
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
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So, Kevin Kam Fung
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Swoboda, Bernhard
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Wangenheim, Florian von
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Wong, IpKin Anthony
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Balaji, M. S.
14
Foscht, Thomas
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Gustafsson, Anders
14
Hyun, Sunghyup Sean
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Japutra, Arnold
14
Quach, Sara
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Sesé, F. Javier
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Das, Gopal
13
Evanschitzky, Heiner
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McDonald, Heath
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Rahman, Zillur
13
Sreejesh, S.
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Tanford, Sarah
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Veloutsou, Cleopatra
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12
Bilgihan, Anil
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Springer Fachmedien Wiesbaden
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
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AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference <2023, San Francisco, Calif.>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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AMA Winter Academic Conference <2020, San Diego, Calif.>
1
Australia Institute <Bruce, Australian Capital Territory>
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Bertelsmann Stiftung
1
Brookings Institution
1
Customs Co-operation Council
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Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Marketing Academy
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Fraunhofer-Informationszentrum Raum und Bau
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Friedrich-Schiller-Universität Jena
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Gesellschaft für Ökologische Kommunikation mbH
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GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
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1
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1
OECD
1
Organisation for Economic Co-Operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology.
1
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Journal of retailing and consumer services
463
Journal of business research : JBR
359
International journal of hospitality management
165
The journal of services marketing
116
The journal of product & brand management
97
Psychology & marketing
78
The journal of brand management : an international journal
77
Cogent business & management
76
Journal of the Academy of Marketing Science
76
Journal of hospitality marketing & management
73
Journal of travel and tourism marketing
70
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
65
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
55
The international review of retail, distribution and consumer research
54
Journal of marketing
53
Marketing intelligence & planning
52
European journal of marketing : EJM
50
Services marketing quarterly
50
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Tourism management : research, policies, practice
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
The international journal of bank marketing : IJBM
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
SpringerLink / Bücher
43
International journal of retail and distribution management
42
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
33
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ECONIS (ZBW)
8,988
EconStor
8
OLC EcoSci
1
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1
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush
;
Kalwani, Manohar U.
;
Dada, Maqbool
-
1997
Persistent link: https://www.econbiz.de/10000971319
Saved in:
2
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
3
Die Bedeutung der Determinante Zeit in Kaufentscheidungsprozessen
Enke, Margit
;
Schäfer, Michael J.
-
2001
Persistent link: https://www.econbiz.de/10001626277
Saved in:
4
Kundentreue und Produktnutzung im Zeitalter des multi-optionalen Kunden
Böse, Falk
- In:
Kundenzufriedenheit und Kundenbindung : Strategien und …
,
(pp. 333-352)
.
1998
Persistent link: https://www.econbiz.de/10001305179
Saved in:
5
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
6
Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
Saved in:
7
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
8
Essays on consumer behavior in the financial services industry and beyond : a multinational, cross-industry perspective on consumer-company relationships
Rüfenacht, Matthias
-
2017
Persistent link: https://www.econbiz.de/10011981801
Saved in:
9
A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali
;
Noraei, Mahmoud
;
Kavosh, Kamyar
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
Saved in:
10
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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