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We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …
Persistent link: https://www.econbiz.de/10010294816
We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …
Persistent link: https://www.econbiz.de/10010269892
making from the role of outcomes or perceived intentions. The results indicate that positive reciprocity triggered by the …
Persistent link: https://www.econbiz.de/10012954733
increase the commitment value of proper promises. -- Promises ; guilt ; trust ; credence goods ; experts ; reciprocity …We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …
Persistent link: https://www.econbiz.de/10003944278
We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …
Persistent link: https://www.econbiz.de/10013146471
increase the commitment value of proper promises. -- promises ; guilt, trust ; credence goods ; experts ; reciprocity …We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …
Persistent link: https://www.econbiz.de/10009736618
Persistent link: https://www.econbiz.de/10008658103
Persistent link: https://www.econbiz.de/10009691098
Persistent link: https://www.econbiz.de/10012543840
Persistent link: https://www.econbiz.de/10014321623