We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …

We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …

making from the role of outcomes or perceived intentions. The results indicate that positive reciprocity triggered by the …

increase the commitment value of proper promises. -- Promises ; guilt ; trust ; credence goods ; experts ; reciprocity …We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …

We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is …

increase the commitment value of proper promises. -- promises ; guilt, trust ; credence goods ; experts ; reciprocity …We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise … to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert …